Evergreen Ford & Lincoln

Evergreen Ford & Lincoln

1500 18th Ave Nw, Issaquah, WA 98027

New 888-927-7146
Used 888-887-6965
Service 888-270-6841

Evergreen Ford & Lincoln, Where You are Treated Like Family

Average Ratings

4.9 out of 5.0
266 out of 268 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 268 reviews

Featured Review

5.0 out of 5.0

Awesome complete experience!

by from Woodinville, WA |

Jose was responsive via email, even on days off and was very willing to answer our questions. At the same time there was no pressure to buy. It felt like Jose was willing to inform us of the product and didn't really worry about the sale. This kind of sales experience is what attracts me as a buyer.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Evergreen Ford & Lincoln responded to this review

January 19, 2015

Thank you so much for this great review, Quenten. Each of our team members strive to make every customer feel informed and comfortable throughout the car shopping process. We want our guests to feel like part of the Evergreen Ford Lincoln family, so I am glad that Jose provided you with excellent assisitance. If you need anything else, please come back to see us. Sincerely, Dan Rowe Dealer

5.0 out of 5.0

great service and people

by from renton wa |

My service advisor carl venis did a superior job by listening and getting my work done right away when I needed it. He took his time to make sure I was happy and that the work was done right the first time.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best service people in the business

by from Renton, Washington |

I feel at home when I come to evergreen, the folks there make me feel as if I have known them for years. They are all exceptional people with warm smiles and always a warm greeting and I will buy my next car there as well as have it serviced there. Thanks for hiring such awesome people!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Caring about the customer

by from North Bend, WA |

actually cared about what was happening to me and my truck! Recently moved to the area from Colorado and had truck problems!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Service Experience

by from Issaquah, Wa |

I think the service reps that I talked to (Sophia and Monica) are trying to resolve the problem. But it is not fixed, my truck is still in the shop and now I'm being referred on to Ford Customer Service. We'll see how that goes......

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service and workmanship

by from Issaquah, WA |

I highly recommend them. From the moment I walked in the door until I picked my car up, they treated me like a cherished member if the family. They kept me informed, ,provided outstanding customer service and workmanship . I'm a new owner of a Ford C-max hybrid and was involved in a car accident. I'm so relieved that my car was repaired by Evergreen Ford. The body repair group worked seamlessly with the service repair team. Both teams went over and above the call of duty. I trust them and wish I'd bought my C-max from Evergreen Ford, because their entire organization earns and deserves all the business they can get.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Evergreen Ford & Lincoln responded to this review

February 17, 2015

Thank you for taking the time to share with us your feedback, Beverly. It is a pleasure to hear that we provided you with a wonderful experience during your visit. One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Don't hesitate to call or stop in if you should have any additional questions or concerns. Also, be sure to visit us on Facebook to gain access to our exclusive specials. Sincerely, Dan Rowe - Dealer


5.0 out of 5.0

Service excellence from customer contact to result

by from Issaqah, WA |

Evergreen Ford of Issaquah, WA provides consistent excellence in service and customer interaction. Sofia, a service team leader, is particularly professional, personable and effective from both customer service and dealership representation aspects of business.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Evergreen Ford & Lincoln responded to this review

February 12, 2015

Thank you so much for this great review, David. We try to create a consistent and professional experience for all of our guests and the fact that you are pleased with your visit reflects what we strive to deliver. We will share your comments with Sofia and our team. If you need further assistance with your vehicle, please do come back and visit us. Also, remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Sincerely, Dan Rowe - Dealer


5.0 out of 5.0

Great Customer Service

by from Issaquah WA |

my 4 year old wanted some xmas candy and when there wasn't any in the lobby, the sales staff bought him some candy from the candy machine, it was really impressive to see that level of service from the team. Sofia is always great, I really like the experience there.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Evergreen Ford & Lincoln responded to this review

January 26, 2015

Thank you very much to take the time out of your day to write this review. I am glad to hear you were impressed with the Evergreen Ford Lincoln family, we pride ourselves on our Customer Service and the high standard of our accommodation. We look forward to the opportunity of welcoming you and your family back in the future. Sincerely, Dan Rowe - Dealer


5.0 out of 5.0

Sevice

by from Issaquaha wa. |

The service by Brenda is excellent. She has very good communication skills, accommodating, and the most important quality to me is that Brenda cares about the customer and the customer experience .

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Evergreen Ford & Lincoln responded to this review

January 24, 2015

Thank you for taking the time to provide us with this exceptional feedback. It means a lot to us that such an informed guest would provide us with such a great review and a fantastic star rating. We pride ourselves on offering great customer service and when one of our guests takes the time to share their experience at our dealership in such great detail it helps us to know what we are doing right! Brenda is a great asset to our team and we are happy to hear that you had such a good experience working with her. Be sure to LIKE us on Facebook and FOLLOW us on Twitter for special updates and offers. Sincerely, Dan Rowe - Dealer


5.0 out of 5.0

Transmission failure.

by from Couer d' Alene. Idaho |

Had car problems while visiting over Thanksgiving. Evergreen Ford spent countless hours tracing/dicussing with Ford Engineers the problem, recommending a solution, and doing the repairs timely. "Thanks Evergreen Ford and Carl for going the extra mile." Our local Ford dealership spent the better part of a year telling us we did not have a problem!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Evergreen Ford & Lincoln responded to this review

January 20, 2015

Your words mean so much to us here at Evergreen Ford Lincoln. Our priority is to have customers leave with a smile. We are glad to have been able to help you with your service and repair needs. We look forward to assisting you with your future sales and service needs. Sincerely, Dan Rowe - Dealer


5.0 out of 5.0

Auto Body repair shop

by from Issaquah, WA |

I did not deal with your dealership, I dealt with your auto body repair shop. I was not in the market to purchase a vehicle.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Evergreen Ford & Lincoln responded to this review

January 18, 2015

Your words mean so much to us here at Evergreen Ford Lincoln. Our priority is to have customers leave with a smile. We are glad to have been able to help you with your service and repair needs. If you need anything else at all, feel free to stop by again anytime. Thank you! Sincerely, Dan Rowe - Dealer


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