AutoNation Volkswagen Spokane

AutoNation Volkswagen Spokane

10006 E. Sprague Ave, Spokane, WA 99212

New 888-255-3037
Used 888-255-1270
Service 866-375-2681

An AutoNation Company.

Average Ratings

4.7 out of 5.0
46 out of 49 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 49 reviews

Featured Review

5.0 out of 5.0

Awesome experience

by from Coeur d'Alene ID |

I had a great experience buying my car at Autonation. The guys were very nice that we worked with and I will encourage all my friends and family to go there first and skip all the non-sense everywhere else.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Great Dealership!

by from Spokane, WA |

This is the best car dealership that I have ever dealt with. I never once felt pressured or pushed. Thank you for making my car purchase enjoyable!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New car purchase. Spokane Valley Volksagen

by from Spokane, WA |

We purchased a 2015 GTI from Volkswagen Autonation in Spokane Valley, WA. Tyler Eberle was good to work with.He provided the right amount of information without being pushy during the process.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

AutoNation Volkswagen Spokane responded to this review

January 23, 2015

Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!


5.0 out of 5.0

Nice Ride!

by from Coeur d'Alene, ID |

I bought a used 2013 Passat SEL DTI. The only features I wish were included were a heated steering wheel and the to have A/C seats, otherwise perfect! I wish it performed a bit better in the snow but it does well enough. Fun to drive and looks amazing. The fuel mileage is the main reason I chose the car. With using the auto start in the cold weather 2-3 times a day, I am still averaging 580-640 miles per tank and I fill up for under $50. Very happy and would recommend to anyone who wants a reliable, fun, sporty and efficient car to drive!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

AutoNation Volkswagen Spokane responded to this review

January 23, 2015

Thank you for taking the time to share your feedback with us. We appreciate your business. If you ever need any help, please give us a call!


1.0 out of 5.0

Questionable

by from Portland, OR |

I'm giving this poor not because of the person directly helping me, but because of the managers in the background. We got our certified used vehicle history and I asked about several software updates that had taken place. I was told that certified used meant everything was tip top, and not to worry. Well, we started having software issues within a few days. Heated seats, seat settings, lights, wipers. etc. I was still thinking we could just take it in and would still have given a decent, review but when I went 45 days later to get my extended trip permit I was told the bank had not sent in the title and I could not get one. Once I talked to the bank I found out that the dealer had not sent it in to the bank, and when my loan officer called on my behalf she was told that oh well, someone will be in Friday, we're clueless. Meanwhile I'm to pick my adopted son up from the hospital in TN on Friday and need my car when I return to transport him home. So I had to call the dealership myself and literally be in tears (thanks Suzie for understanding) and be on hold 21 minutes, and finally got a hold of Jerry who realized it was their issue and overnighted me some trip permits while he tried to figure out why nothing was taken care of by the people who were suppose to take care of it. So there are definitely some good people there, but you might have to jump through some hoops to get someone to hear you.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does not recommend this dealer

Did make a purchase

AutoNation Volkswagen Spokane responded to this review

December 29, 2014

Customer service and professionalism are of great importance to us, and we are disappointed to hear of your negative experience at AutoNation Volkswagen Spokane. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 850-9361. We hope to hear from you.


5.0 out of 5.0

No Pressure, Friendly Salesmen

by from Pullman, WA |

Though we had to do more waiting around than I expected while negotiating a price for our car, the AutoNation salesmen and staff were extremely helpful, courteous, and professional which made it a low key, no pressure buying experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

AutoNation Volkswagen Spokane responded to this review

December 29, 2014

Thank you for the glowing review! We appreciate your review and hope we can continue serving you for many years to come.


5.0 out of 5.0

Tyler Eberle, the Dealerships staff were wonderful

by from Spokane WA |

Tyler Eberle and his manager made our buying experience smooth and they were so helpful in every way. It shows Auto Nation has a great training program.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

AutoNation Volkswagen Spokane responded to this review

December 30, 2014

Thank you for taking the time to share your feedback with us. We appreciate your business. It's good to hear our team is living up to the promise of providing fantastic service to our customers.


4.0 out of 5.0

Leasing with Autonation

by from Richland, Washington |

After going to an actual VW dealer, my fiancÚ and I had become less inclined on buying/leasing a car anymore. After an impromptu stop at AutoNation in Spokane though, we changed our minds! We were really impressed with Tylor Eberle and he was the reason we continued on and eventually leased the car that same day! The overall rating would be higher, but the application, and leasing process was a little long and we weren't as impressed with the completion on that side. However, we were 100% ok with it after the outstanding customer service we were given before that!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did not make a purchase

AutoNation Volkswagen Spokane responded to this review

December 30, 2014

We are happy you found us so helpful! Drive safe, and we'll see you on the road.


5.0 out of 5.0

Tylor Eberle and the crew were great!

by from Spokane, WA |

These guys sold me a 2006 Jetta TDI back in the day and I took it to their service department for 8 years without incident. Just leased a 2014 Jetta TDI from Tylor Eberle and, again, everyone treated me right. I'll be back in 3 years and service until then.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Purchasing a VW Passat

by from Orofino, ID |

Great service, information, knowledge and in a timely manner. Will buy from Auto Nation again and will recommend.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

AutoNation Volkswagen Spokane responded to this review

October 22, 2014

Thank you, Linda! We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Please let us know if there's anything else we can do for you.


5.0 out of 5.0

Service with a smile.

by from Elk ,Wa |

It was a breath of fresh air . Everyone was just down right nice ! Larry and Linda

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 49 reviews)