Empire Hyundai

Empire Hyundai

428 Pleasant St, Fall River, MA 02721

New 888-273-3576
Used 866-230-0914
Service 866-278-5006

Average Ratings

4.6 out of 5.0
74 out of 83 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 83 reviews

Featured Review

5.0 out of 5.0

exceptional service

by from Fall River, MA |

I had a great experience at this dealership. Jeff was very patient and I'm very happy with my new elantra.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Empire Hyundai responded to this review

December 7, 2012

Thank you for choosing Empire Hyundai, we appreciate your business. Our team makes sure every customer experiences patient, hassle free service, every time. Thank you for recognizing Jeff, he is a wonderful asset to our team. Enjoy your Elantra, happy driving! Special discounts are available on Facebook and Twitter, make sure to find us!

5.0 out of 5.0

Great Service Dept.

by from Mansfield, Ma. |

I came in for routine maintenance and an electrical problem with my blue tooth voice command. Asst. Service Manager Bob Haynes checked me in. He was extremely knowledgeable, professional and friendly. His knowledge of the Hyundai product was very obvious. He took care of my vehicle promptly, ordered the necessary parts and made this car repair trip a very pleasurable experience, even offering coffee and donuts while I waited. Bob is definitely an asset to the service department, and I would highly recommend purchasing and /or repairing a car at Empire Hyundai. I will recommend to my friends/family.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

*****THIS REVIEW IS FOR THE SERVICE DEPT*******

by from FALL RIVER |

SERVICE DEPT HAS ALWAYS BEEN EXTREMELY HELPFUL AND ACCOMIDATING. SERVICE ADVISOR JEFF WHITE GOES ABOVE AND BEYOND. THE SERVICE TEAM IS HIGHLY KNOWLEDGABLE OF THE HYUNDAI PRODUCT. NO WORRIES FROM SALES DEPT TO SERVICE DEPT .....YOU WILL BE IN GREAT HANDS!!!!!!Z

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2013 Sonota

by from Fall River,MA |

I purchased my vehicle from Empire Hyundai in July of 2012 from Tyler Torres and the buying experience was great. I have continued to use the Service Dept for Repairs and really enjoy dealing with Jeff White. I also had a small fender bender last year and used Empire's Collision Center and that repair was great as well,Dave at the Collision Center is a great guy to deal with. I have recommended many family and friends to this Dealership and will continue to due so!

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service Center A+++++

by from Fall River, MA |

Empire Hyundai Service Department is Great. They are very knowledgeable and are great to get repairs done. I scheduled my appointment and I was in and out. They even cleaned my car, It looked just as it did the day we took it out of the showroom. Keep up the great work Empire.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

It Pays to do research before dealing

by from Cranston R.I. |

All I can say is DO YOUR RESEARCH before purchasing a new or used car. It gives you the power to not be taken advantage of in a dealership like this one. Follow your gut feeling on things and don't let the excitement of the vehicle you want distract you. You pull into a dealership and 2 or 3 salesman are outside surrounding you before you can even get into the door. The overall atmosphere when you do walk in the showroom. Other salesman in the background listening while you try to deal with one person. Ask a question with a question and you will hit a nerve. They will know instantly that the game will be lost today. Remember all the dealerships that are out there.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

long time coming

by from Fall River MA |

My wife and I had a great experience, and enjoy our new vehicle. Eddie was a fantastic salesman, and knows how to treat his customers.

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

No games or runarounds here!

by from Swansea |

Empire hyandai went above and beyond my expectations. The salesmen were very polite and courteous. I was impressed by the classiness of the business itself. Some places you go to and pepole are smoking outside and dressed sloppily but not empire hyandai. Everyone was sharply dressed in suits and ties, the showroom was classy and decortaed appealingly. Eddie Galego definitely deserves 5 stars, he took such great care of me and my husband making sure we got just the right car with affordable payments in our range. From the time we walked in they offered us complimentary water/ and coffee. It was a very cold and breezy day out so Eddie drove the cars right up to the front so we didnt have to walk around the lot. Eddi even took the time to folllow up with us the next couple day to see how everything was going and to make sure we were still satisfied with our 2012 Sonata. Paul the assistant manger was also very kind and helpful in assisting us in our endevours. Five stars for him too.I had a great experience here and would definatley reccomend it to others!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

five star for eddie galego

by from fall river,ma |

I was very satisfied with Eddie Galego even though I thought I had a 2015 not a 2014 my mistake as I did not read the contract before signing. I don't believe I was told it was a 2014 because I had a 2013, so why would I take a 2014. Sincerely, Estelle W. Please inform Eddie that I did rate him a five star. Thank you.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

promises!! promises!! salesman? or politicians

by from rumford ri |

ok? well were going on 3 weeks since I went there and I was promised financing?? -that didn't happen! promised phone calls back that for sure didn't happen!! you see once this dealership realizes that your on to there games they disappear! poof gone!! general manager called me last week said youll be dealing with me ill give you a call?? like I said politician or saleman?? never heard from him called saleman I was dealing with steven Thomas" said he'd look into my concerns and call? poof never heard from him? politician of salesman?? these guys lure you in take your keys get your hopes up" and then poof!! they disappear once they find out there dealing with someone who actually has a brain!! im sure the owner knows whats going on there are plenty of negative letters on here" but question is?? is he a politician or salesman?? you decide?? if you go there buyer beware?? they greet you and meet you ans send over some slick salesman paul whos the best politician there and then they disappear poof there gone!! shame though I realy liked the car they showed me! but they don't like mine in trade!! so beware!! its not election year so they don't need your vote YET!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

good job Eddie Galego

by from newport ri |

i'm very happy to buy my new santa fe sport with Eddie at Empire Hyundai in fall river ma, excellent treatment when you walk in, ease to deal with this store , respect full and very good conditions the store, i sealer man name Eddie Galego is a nice man, i find with him everything what a need to buy a car , very good , see u guys soon for my next car . Dilan Araujo

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 83 reviews)