Paul Obaugh Ford

Paul Obaugh Ford

13 Lee Jackson Hwy, Staunton, VA 24401

New 888-804-2490
Used 888-795-7387
Service 888-718-5461

ARE YOU READY??

Average Ratings

4.7 out of 5.0
27 out of 28 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 28 reviews
5.0 out of 5.0

Ford 500 buying and service

by from Staunton, VA |

We have had a very pleasant experience from buying the car and servicing it. Always pleasant to do business with.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Job!

by from Staunton, VA |

This is our main service van for heating and air. It was just recently repaired from an accident. We realized the abs, air bag lights were on We were able to get an appointment fairly quickly (3-4days from the call in) They did not have the part needed but, it was ordered and repaired within 24 hrs and our service van and tech were back on the roads taking care of our customers. Thanks for the quick response to get the van back on the road.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

disappointment

by from Staunton, VA |

I have always relied on Obaugh Ford when purchasing a car and when servicing a car, but recently I have become very frustrated with their service. Recently a deer hit my car and I understand it took time to fix it but they told me they could not get to it for six weeks. I think this is rediculous. They said it took this long to get the parts. I drive a "10 fusion, not a Model T. Also I was told a year ago that I needed new tires and they could get them and put them on for a little over $1100.00. i calleld several places and got the exact same tires put on for a little over $700.00. I was stranded last week in the middle of a 4 lane street in Richmond Virginia when my car just stopped and the motor died. I had a friend volunteer to tow it back to Obaugh. I had no vehicle and they could not find a car for me to use or to rent. I do not feel I can depend on the service department to give me the quality service I am accustomed to and have considered trading my fusion which I love and changing to another dealership. I am really no longer comfortable with the service.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

excellent service professionals

by from Staunton, VA |

Very friendly staff, excellent with accommodating my needs.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Owner

by from Waynesboro, VA |

I have always appreciated the service I receive with Obaugh. Thanks for all the years of service.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Services

by from Staunton, VA |

Staff was helpful. .................................................................................................

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Fantastic Service

by from Staunton, VA |

My Super Duty was 500 miles past due an oil change due to travel. I called for an appointment while enroute back home and was told it would be a week as they were booked. I explained that the truck was 500 miles overdue and I use it daily, they told me to bring the truck in the nect day and if they can have it all day, they will work it in. I brought the truck in the next day around 11:00AM and they called me at 4:00PM to tell me the truck was ready to pickup!!! This dealership goes over and beyond to satisfy their customers and I aprreciate that type of service!!!! Richard Arehart

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great services

by from Staunton, VA |

Job well done. Great service and clean experience.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

State Inspection Visit

by from Staunton, VA |

This visit was for a state inspection. Great customer service. I know my vehicle is in good hands here.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

2002 ford F-150 repairs

by from Staunton, VA |

You did a good job, but it's getting to a point where I cant afford to bring my truck to you to work on because of the cost. ( $ 533.00 ) Spark plugs and a coil

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 28 reviews)