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Karen Radley Acura VW

14700 Jefferson Davis Hwy, Woodbridge, VA 22191

Deliver Memorable Experiences

Average Ratings

3.8 out of 5.0

Overall


Customer Service
Buying Process
Quality of Repair
Overall Facilities

12 out of 16 people recommended this dealer.

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  11-16 of 16 reviews
1.0 out of 5.0

horrible customer services

by from woodbridge,va |

went to buy a used car and they just didn't want to. they wanted to put me in a more expensive vehicle. when i wanted for one car in specific. they took a hole day to let me know that they would like to put me in a different car. the sales person, and the manager did nothing to sale that car. i didn't understand that. why do you have used cars on the lot? do you want to sale them or not? horrible dealer.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Karen Radley Acura VW responded to this review

July 6, 2012

It would mean the world to us if we could have a chance to further understand this situation and an opportunity to try and resolve this matter. If you have time to contact me via email at mgmtoffice@radleyauto.com, I and the department head will be happy to address your concerns. Thanks ? Karen Radley


5.0 out of 5.0

A very positive buying experience!

by from Frederick, MD |

Just bought a 2013 RDX with tech pkg for my wife. Tarek and John were awesome to work with. I worked with Tarek, sales mgr, on the phone and via email to get the lowest price possible in writing. Showed up and worked with John Dow, salesman, as agreed. They gave us the lowest price and no hassle at all. No funny business or confusion. No up-sale tactics. A very positive experience. Worth the drive from MD.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Dont waste youre time with this dealership.

by from md |

This dealership is a waste time. I was looking to buy used TL the saleperson just waste my time didnt want to sell me the car. Managers dont return phone calls. Buyer beware.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Karen Radley Acura VW responded to this review

June 19, 2012

It would mean the world to us if we could have a chance to further understand this situation and an opportunity to try and resolve this matter. If you have time to contact me via email at mgmtoffice@radleyauto.com, I and the department head will be happy to address your concerns. Thanks ? Karen Radley


5.0 out of 5.0

Outstanding Sales Staff

by from Fredericksburg,Va |

Originally not being able to close the deal on my 2010 Toyota Prius at Karen Radley Acura VW I went back 3 weeks later and found the vehicle price had been reduced to something that would work within my budget. The manager and salesman worked with me to get a fair trade in offer and I now have the Exact Prius I had been shopping for for nearly 4 months. Thank You Karen Radley..

Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Karen Radley Acura VW responded to this review

May 3, 2012

On behalf of everyone here at Karen Radley Acura, I want to say 'Thank You' for writing such a kind review. Our customers' approval means a lot to us and we're glad we had the chance to help you.We hope that you are enjoying your new car and that you come see us again in the future! Please visit our Facebook & Twitter pages for great monthly specials! Best- Rod Emmons G.M.


5.0 out of 5.0

Treated like royalty

by from Southern Maryland |

About a month ago my son and I went shopping for a car to replace his that was totalled. After a disappointing trip to Stafford to look at a car that had looked good on paper but not in person, we called Radley Acura to look at a 2001 RSX we had seen on Cars.com. I was very surprised to get the general manager on the phone, who looked up the vehicle, said it was still available, and arranged to have it out front waiting for us when we arrived. Unfortunately, when we arrived we were told that the car had been sold the night before. We received a genuine apology from the GM and the salesman Jerry, who offered to show us a 2002 RSX they had available. The car was beautiful, so beautiful in fact that we were sure it was out of our price range! To make a long story short, they made us an extremely fair deal that made it possible for my son to have a dream car! We were treated as if we were purchasing the most expensive new car in the showroom. I will tell everyone I know about the wonderful experience we had, and will buy from them again in the future.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Karen Radley Acura VW responded to this review

April 5, 2012

Thank you for that outstanding review! We are happy to hear that both you and your son found this recent trip to Karen Radley a memorable one. It's always exciting to hear someone purchase their dream car. We guarantee that your son will love his new car. Please visit us again in the future as we would love to help you out again. In the meantime, please follow our Facebook & Twitter pages for great specials and events going on monthly! Best- Rod Emmons G.M.


5.0 out of 5.0

Wow, Car buying isn't so bad.

by from Maryland |

I've purchased several cars in my life, and find the process akin to a visit to the dentist. Not so here. Bob Stull was helpful, courteous, and very helpful. The only downfall of the process is I didn't get the car for free. God forbid I should need to buy another car anytime soon, but I will start at this dealership.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Karen Radley Acura VW responded to this review

February 29, 2012

We thank you for that informative review! We really appreciate you as a customer! We are glad to hear Bob made your car shopping visit a little easier. Our sales team does an outstanding job and we are happy to see that you got to experience it first hand! Enjoy your new car and please follow us on Facebook and Twitter for monthly specials! Best- Rod Emmons G.M.


(11-16 of 16 reviews)

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Contact and Directions

14700 Jefferson Davis Hwy
Woodbridge, VA 22191
Get directions to Karen Radley Acura VW

New Cars

888-449-6572, ask for Rod Emmons
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Used Cars

877-554-0012, ask for Matt Nolta
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Hours of Operation

Monday:
9:00 AM - 9:00 PM
Tuesday:
9:00 AM - 9:00 PM
Wednesday:
9:00 AM - 9:00 PM
Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
9:00 AM - 6:00 PM
Sunday:
Closed