James Wood Motors, Inc

James Wood Motors, Inc

2111 U.S. Hwy 287, Decatur, TX 76234

New 888-790-5393
Used 888-240-5244
Service 888-240-0663

Average Ratings

4.9 out of 5.0
98 out of 100 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 100 reviews
5.0 out of 5.0

Great dealership

by from Hurst, tx. |

I feel like I'm setting at home at my kitchen table doing business, the people at the dealership are so nice and friendly it makes it easy to do business, thanks again.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Dr.s Eddie and Karen Dunlap

by from Decatur, Texas |

Dane Shelton and Kerry Williams are a dynamite team. Throw in a reliable Bryan Stanley in the Service Department and it is AUTOMATIC.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Expensive repairs on a car with less than 70,000 m

by from Fort Worth, TX |

I had to leave my car overnight, & the only available vehicle for me to use was one of those "monster"-type trucks. At age 72, I had great difficulty even getting into it! A nice man brought me home, but I would have rather had a vehicle I could drive home & back. But the burrito was excellent! :)

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

GREAT SERVICE

by from Decatur, Texas |

This is the 3rd vehicle that we have bought there and Beau has been our Salesman all three times. My husband has said that he would not go thru anyone else other then Beau. He is one outstanding Salesman.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Wonderful service

by from Keller, Texas |

Again, as always, Paul Johnson, my service advisor is wonder-ful. He is so on top of things. Thanks for looking after me.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service and reasonable price

by from decatur,tx |

It was wonderful as always. Clean waiting room. Nice of James Woods to provide breakfast stuff. The only thing that would be nice if the tv was on local news or something other than that tv loop off stuff.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Body Shop Repair

by from Decatur, TX |

Work was done in an excellent workmanship manner and on time.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

James Wood Motors, Inc responded to this review

April 16, 2014

Thank you for this review, Bob! I'm pleased to hear the work that was done to your vehicle was completed in a timely manner. We strive to provide our customers with exceptional service. Come back and see us again soon! Happy driving! Best, Amanda Williams, Internet Director - James Wood, Inc. 940-627-7643 - amanda@jameswood.com - www.jameswood.com


5.0 out of 5.0

Friendly and inviting atmosphere

by from Decatur, Texas |

You are greeted the moment that you walk in the door. The friendly and relaxed atmosphere makes takes the hassle out of vehicle maintenance.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

James Wood Motors, Inc responded to this review

April 16, 2014

Thank you for this 5-star review! It's wonderful to hear you were greeted upon your arrival to the dealership. We strive to provide our customers with the utmost respect and courtesy. We hope to see you again for your vehicle's future needs. Don't forget to follow us on Facebook and Twitter! Regards, Amanda Williams, Internet Director - James Wood, Inc. 940-627-7643 - amanda@jameswood.com - www.jameswood.com


5.0 out of 5.0

A very professional experience.

by from Decatur, TX |

I was very impressed with the professionalism of the staff and that they are very considerate of your time by having paperwork and everything ready to do when you arrive to pick up your vehicle. Overall, it was a very good and smooth experience. The sales staff was very professional and the showroom was comfortable.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

James Wood Motors, Inc responded to this review

April 16, 2014

Thank you for this excellent review of our dealership! We strive to provide our customers with the utmost respect and professionalism. It's great to hear you enjoyed your experience and look forward to seeing you again in the future! Enjoy your new ride! Best, Amanda Williams, Internet Director - James Wood, Inc. 940-627-7643 - amanda@jameswood.com - www.jameswood.com


5.0 out of 5.0

Excellent service

by from Decatur, TX |

I always enjoyed coming to JW Decatur, expecially for the service Department (Shawn Hooe to be specific) he takes care of both my cars -

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

James Wood Motors, Inc responded to this review

April 15, 2014

Thank you for this 5-star review, John! It's wonderful to hear you always enjoy your visits to the dealership. We strive to provide our customers with exceptional service! We hope to have the pleasure of working with you again in the future. Don't forget to follow our Facebook and Twitter pages for current offers and promotions. Amanda Williams, Internet Director - James Wood, Inc. 940-627-7643 - amanda@jameswood.com - www.jameswood.com


(1-10 of 100 reviews)