James Wood Motors, Inc

James Wood Motors, Inc

2111 U.S. Hwy 287, Decatur, TX 76234

New 888-790-5393
Used 888-240-5244
Service 888-240-0663

Average Ratings

4.9 out of 5.0
249 out of 251 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 251 reviews
5.0 out of 5.0

Getting a new car

by from Runaway Bay TX |

A very friendly place to do business and the entire process of buying a new car was a good experience for us, since it had been 11 years since we had purchased a car.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fast service

by from Decatur, TX |

The car was repaired quickly and ready for pickup before it was promised. It was washed and ready for pickup when I arrived.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Oil Change service

by from Rhome, TX |

As always service was completed in a timely manner. Car needed new filters and they were on hand to replace. I am always made to feel like a valued customer.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Review of James Wood-Decatur, TX

by from Decatur, TX |

As always the employees at James Wood were very helpful and acted in a professional manner. They went beyond normal duties when they gave me a ride to the gym and picked me up when I was done.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Unsure

by from Ft worth, tx |

Sherri's attitude completely changed to negative tone when I wanted to negotiate the price. Dealer Sherri kept rushing us to get finished in financing. I would only recommend this place to get referral fee.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service!! Friendly and quick!!

by from Decatur, Tx. |

No haggle, very informative sales person and paperwork didn't take long at all. By far the best car buying experience we've ever had.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

James Wood Motors, Inc responded to this review

August 23, 2014

Lance, it's wonderful to know that you feel confident in your decision to choose us as your dealer. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Take care! Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


5.0 out of 5.0

Great service!

by from Decatur, Tx. |

I was greeted as soon as I walked in. Because this was my first visit for an oil change on the recently purchased Elantra, I was given the service complimentary. "awesome" I also liked the inspection that was given my auto. GREAT service!!!!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

James Wood Motors, Inc responded to this review

August 23, 2014

Nancy, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at our dealership! If there is anything else we can do for you just give us a call. We look forward to seeing you again in the future. Thanks again! Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


5.0 out of 5.0

Very good service by sales rep.

by from Runaway Bay, TX |

All we can say is,"It was a pleasure to do business at James Wood." For sure we will go back when in need of another vehicle.

Your feedback has been sent to Cars.com.

Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

James Wood Motors, Inc responded to this review

August 20, 2014

Robert, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again. Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


5.0 out of 5.0

My experience at James Wood Motors

by from Rhome, TX |

I was pleased with my experience at James Wood Motors. Everyone was extremely nice and helpful, even Mr. Woods and one of the mangers took my car to window tinting business. My sales lady Cathy Spurgeon was excellent, I felt she was honest with me. She's the best!!! Patricia Trammell

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

James Wood Motors, Inc responded to this review

August 14, 2014

Patricia, all of us at James Wood Motors Decatur appreciate the opportunity you presented to earn your business! Cathy is a great addition to our sales team and we are glad you had the opportunity to work with her. Her ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make her an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again. Take care! Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


5.0 out of 5.0

Always feel we've received great service

by from Decatur, Texas |

Always, we receive personal, friendly and quality service from James Wood Service Department; and leave, knowing that our vehicle has been in good hands and is ready for the road.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

James Wood Motors, Inc responded to this review

August 14, 2014

Don, we appreciate your kind words. We feel our service department is what makes James Wood Motors Decatur special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment. Take care! Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda@jameswood.com | www.jameswood.com


(1-10 of 251 reviews)