Long of Chattanooga

6039 International Dr, Chattanooga, TN 37421


Average Ratings

4.3 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 11 reviews
1.0 out of 5.0

Buyer beware don't buy here

by from Knoxville TN |

Terrible customer service. I bought a car here and could not get copies of the paperwork I signed. I had to keep calling for weeks. It's been two months and my car has not been registered and I dont have my tags. I've called Mike the sales manager and he said he would get back to me. Two weeks went by and I had to call him back. I also talked to Rick and he said my title person is right here I'll call you right back after I talk to her. He never called back. This dealership has given me the run around since I drove the car off the lot. How could a dealership not register your car you bought from them? I've not had anyone at the dealership take responsibility for this or apologize for their poor service. They just don't care I also had someone in their accounting department be so rude that as I was talking to her she just transferred me mid sentence. They did not pay off my car I traded and I got a late payment assessed. When I questioned the woman in accounting her response was don't worry about it unless you don't pay your bills on time this late payment won't affect your credit unless you have done this before. What total disregard for their customers. Do not buy from this dealership

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Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

A Wonderful God Fearing salesperson!!!!!!

by from Chattanooga, TN |

It is not usual that when out looking for a car you find a true and honest salesperson that is full of unexpected surprises as Ardis. One great aspect of Ardis was his genuine self. The best salesperson is one who takes time explaining and making sure you are totally comfortable with the buying process . Customers deserve accuracy and fairness and that is what he gives you. My next car is to be a hyundai an I'm hoping to see Ardis there as my salesperson. I couldnt have done it without Mr Toney. God is so good!!!!!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Top notch salesman at long

by from Dalton Ga. |

I am very pleased with the salesman I met at Long Hyndai. Zak was very helpful and very knowledgeable about the cars ,and the magnitude of buying a car, this is not something to take lightly. If I were buying a car I would stop by Long Hyndai and talk to Zak ,HE"s THE MAN in Chattanooga.

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Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Poor Management

by from Chattanooga, TN |

Poor management- We were quoted one price and then were told another price that was higher. Will not go back here!

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

GREAT SERVICE

by from CHATTANOOGA TN. |

THE SERVICE AT LONG OF CHATTANOOGA WAS GREAT. THE STAFF WAS NICE ALL WAY TO THE FINANCE DEPARTMENT WAS GOOD. I WOULD LIKE TO TALK ALITTLE BIT ABOUT MY SALESMAN VAK ME AND MY DAUGTHER AS LOOKING FOR A GOOD USED CAR AT THE SAME TIME..VAK WAS VERY NICE HE HELP BOTH OF US FIND THE CAR WERE LOOKINF FOR THE RIGHT PRICE FOR THE CARS .ME I GET OFF ORK AFTER 5:00P.M. VAK WAS AT WORK LATE TO HELP ME FIND THE CAR I AS LOOKING FOR THAT IS EXCELLENT CUSTOMER SERVICE. VAK IS A GREAT'''''''''SALESMAN. THANKS LONG OF CHATTANOOGA GREAT JOB KEEP UP THE GOOD WORK. AND MOST OF ALL THANK YOU VAK.AND WE LOVE OUR CARS''''''''''

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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Team!

by from chattanooga, tn |

These guys were fantastic! Knowledgeable and respectful, they worked with me to get the perfect car for our family.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service

by from Chattanooga, TN |

A pleasure to do business with. I highly recommend their service department.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Easy to Deal With

by from Chattanooga TN |

A very well respected dealership in the Chattanooga area. My experience with the Long family of dealerships has been positive in every experience. I would definitely recommend them to my family and friends.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

buying

by from dayton tn |

Will addington from long hyundai called me reference my inquiry at cars.com. he asked what kind of car I was interested in, we set an appt, that day we purchased an elantr. Will was very polite as well as very knowledgeable and professional. I very pleased with long.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Nice

by from Cartersville, GA |

I had a great experience buying my first Mercedes from Long. I am very pleased with my vehicle and the CPO benefits that came along with it. I had never really known much about a CPO program. Very highly recommended.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 11 reviews)