Brian Harris BMW

Brian Harris BMW

12336 Airline Hwy, Baton Rouge, LA 70817

New 866-610-2056
Used 866-345-0057

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Average Ratings

3.0 out of 5.0
3 out of 6 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-6 of 6 reviews
1.0 out of 5.0

@Worst Cust. Service Ive experienced @ a dealershi

by from Gonzales, LA |

Took a 40 min drive to take a look at 2 cars that were on their lot. Stayed at the dealership 15 minutes and never got acknowledged. Even had a salesman walk right up to me with another couple that were shopping. The guy never said he would be with me when he was finished, never said a simple hello, how can I help you....nothing. I promise I won't purchase my BMW from here.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Worst dealer in Baton Rouge

by from Baton Rouge, LA |

Stuck me with almost 2 thousand in fees three weeks after my purchase. They said they made a mistake and that I could not get my title and list without paying them. Buyer Beware. Check the other reviews before doing business with these sharks.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Do they want new customers?

by from New Orleans |

I inquired about a used vehicle using cars.com. The dealership did not respond to the e-mail request. I had to phone the dealership to see if the used car was still available to see if I should make the long drive to see it. I did not see the car on the lot when I arrived. I spent 10 minutes in the showroom without being acknowledged by anyone at the dealership. Others were there as well milling around with no one to talk to. They don't have a reception area or anyone to great you. After 15 minutes of waiting to get someone's attention I walked out. I got an e-mail 2 days later saying the vehicle I was interested in is no longer available but the dealership would be happy to help me find another that would suit my needs. Really? I doubt it.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great overall experience

by from Prairieville, La |

The customer service was fantastic. Our salesman was great to work with, and the whole buying experience was a positive one.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Vehicle Service

by from BR, La. |

BMW 528I serviced by their service dept and the experience was great! Very accommodating and the work was done as requested.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Love my car

by from Baton Rouge, La |

This is a great dealership, I enjoyed buying a car from and I will be back to buy another car.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-6 of 6 reviews)