M'Lady Nissan

5656 Northwest Hwy, Crystal Lake, IL 60014


Average Ratings

4.7 out of 5.0

Customer Service
Buying Process
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  1-10 of 233 reviews

Featured Review

5.0 out of 5.0

Great service with a smile!

by from Algonquin,IL |

Always a pleasant experience with cordial service reps.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The service department is second to none

by from Lake in the Hills, IL |

The service department at s always fast, friendly and informative. What really stands out is how they educate the consumer on what readies are needed, when and why. It's the kind of quality service that has kept me iN the M'Lady family fr three cars.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Traditionally great experience

by from Lake in the Hills |

We've been coming to this dealership for the last 10 years. Every time, whether to purchase a vehicle or get it serviced, we're treated well by the staff, get solid deals, and receive excellent service. Our service advisor, Sal, and the techs are excellent. High quality service at a great price. Highly recommended!

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5.0 out of 5.0

Great service

by from Crystal Lake, il |

Good fast service. Always able to get in and out. Good prices.

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Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service team !

by from Fox lake |

Outstanding customer service in service department with Kenny

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Clean, quick and helpful

by from Crystal lake, il |

Got it right in, repaired quickly and corrected another issue

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Came in for service or repair

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5.0 out of 5.0

Great Service Experience

by from Crystal Lake, IL |

Brandon and Sal are so helpful! They always greet me with a smile and impeccable service. Great experience every time. I highly suggest coming in to get your Nissan serviced here!

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Came in for service or repair

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Did make a purchase


5.0 out of 5.0

New Lease

by from Illinois |

We visited M'Lady Nissan on Good Friday for information on ending the lease of a Versa and leasing a newer Sentra. It was a very difficult and tense start as we had a lot of issues that were totally preventing us from moving forward. W=Eddie Colville and Brian Murphy were so helpful and patient and moments after my husband had said "Wow this isn't a Good Friday after all" , Eddie walked over with all of the information and said that they made it happen!! Our jaws dropped! It was the break that we had needed for sure after always doing for others. This was a huge relief. At no time did either one of them make us feel ashamed or upset about our current credit situation and assured us that everyone needs a helping hand every now and then. Not only did they make it happen, they moved forward with zero money down and kept our car payment the same as the one we turned in, which was affordable, and we left there with a beautiful 2016 GORGEOUS deep blue pearl Nissan Sentra!!! We had my mother in law and brother in law purchase a car from them a couple years ago after we purchased our first car from them. M'Lady Nissan you are stuck with us!!! We are going back in a few months to trade our van in for another Sentra and look forward to a long relationship with Eddie and Brian!!!

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Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service always

by from Algonquin il |

Service was great as usual.love this place Kenny is the best.I will always bring my car here for service work

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5.0 out of 5.0

Quick and attentive

by from Crystal lake IL |

I've never really had an issue! Good place and good people. They always make any issues easy to deal with.

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Did make a purchase


(1-10 of 233 reviews)