Marcotte Ford

1025 Main St, Holyoke, MA 01040

Average Ratings

4.9 out of 5.0
105 out of 105 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 105 reviews
5.0 out of 5.0

Customer

by from Florence, MA |

You serviced my truck on time and everything was done in a very professional way Thank You and will see you again for service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Quick service

by from Windsor Locks, CT |

Took us very little time to get everything we wanted done

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Wilbraham, MA |

Exceptional. My 2007 Focus was in for the 100,000 mile service. I was in and out in no time flat. The staff was fantastic and the coffee enjoyable.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best In Class Operation

by from Holyoke, MA |

We are very pleased and GREATLY appreciate the professional and customer friendly service provided by Jonathan Rau; Joel Aponte; Robert Cashen; James Brzozowsk; Greg Premo; and the secretarial staff in billing and payments. The routine maintenance and water pump repair on our GM vehicle was handled flawlessly and in a timely manner. Our sincere gratitude to the entire staff for making Marcotte a best in class operation.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

MARCOTTE FORD SERVICE IS TOPS

by from CHICOPEE,MA. |

I GOT A RECALL NOTICE ON MY 2015 FUSION TO REPROGRAM SOMETHING. I WENT TO MARCOTTE AND WAS ASKED IF I COULD BRING IT IN THE NEXT MORNING AT 7 A.M. I LEFT HOME THE NEXT MORNING AT 645 A.M.THEY COMPLETED THE RECALL AND I WAS BACK HOME AT 745 A.M. HOW'S THAT FOR SERVICE. MARCOTTE, YOU'RE THE BEST. YOURS TRULY, RAY BURKE

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Review

by from Medford, MA |

I purchased a 2015 Ford Escape. I worked with Tim toordinate the purchase and he was extremely helpful, quick to respond and very professional. I was very pleased the the level of service at Marcotte Ford and would gladly recommend them to any of my friends and family.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome Service.

by from Springfield, MA |

Always painless to have work done on my Sable at Marcotte. I just dropped it off for a wheel alignment and inspection sticker. Brian took care of me and called when it was ready. Keith was also very knowledgable about my car. Ladies at the desk were awesome and were able to check out my Ford points to see if I had any money left on my account. Great customer service as I was paying my car was being pulled up and ready for me to hop in and go. Thanks for great service as always!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Treated well by my service advisor and sale team.

by from Westfield, MA |

I trust the advice of "my service advisor" . I know nothing about cars, so I follow his recommendations. He sees that I am treated well in all aspects of my service experience.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service Review

by from Westfield, MA |

Jim B. is an excellent Service Advisor. I always look for him when I come in for service.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Mr James McNeill

by from Middlefield, MA |

Just had a free oil change. Fast service. Thanks The tv remote was helpful in the waiting room so I didn't have to watch/listen to a soap opera.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 105 reviews)