Bertera Chevrolet

Bertera Chevrolet

1187 Thorndike St, Palmer, MA 01069

New 888-477-1289
Used 888-477-1292
Service 888-793-7354

Buying a car doesn't have to be so complicated! Especially not when you have your own car guy!

Average Ratings

3.5 out of 5.0
49 out of 77 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 77 reviews

Featured Review

5.0 out of 5.0

Carl & Vinny were AWESOME

by from Belchertown MA |

I have been searching for a replacement vehicle for about two years now I've been driving a Pontiac Vibe & I love it but they don't make them anymore. Nothing I have looked at seemed to fit me, I kept searching and searching I took my time and visited about 17 dealerships in the past 24 months and I always went in with a certain vehicle in mind and I was always let down. I visited Bertera Chevrolet and was greeted by Carl ,I explained my situation and told him what I wanted to look at . He offered me a coffee and we sat and he asked me what it was I missed about my previous vehicle, what my likes and dislikes were and what I would be using it for. He said he had an idea if I wanted to be open minded and he showed me a car that I never in a million years would have thought to look at . It was perfect I bought it that day and Vinny in the finance department set me up with and excellent finance package . I am so happy with my new Cruze Thanks GUYS!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Surprisingly pleased

by from Ware, MA |

To be totally honest...a few years back I had a less than desireable experience at this dealership. This time things were totally different. I met with the salesman Bob C., told him how I expected it to go and he completely honored my wishes and...he's a great guy!! I took the car home overnight for a test drive, my wife loved it and I got financed with no issues at the price I wanted. Bob did whatever it took to earn my business. My overall experience with Myles from finance was enjoyable and respectful. Everyone was friendly and helpful and there was no high pressure sales. I would definately return and do this again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Great Service

by from Ware, MA |

Recently purchased a used vehicle at this dealership. From the moment I walked in, everyone was very helpful. As car buying is always stressful, Jay in particular was able to dwindle down the stress and helped me make the right purchase.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Robert J Boucher

by from Thorndike MA |

I was having a really hard time finding a dealer that would work with me as I have always paid cash for everything so I was lacking a strong credit score. I visited Bertera Chevrolet and worked with Carl Binette & Vinny . they walked me through the buying process step by step and found me an amazing car at an exceptional price !!! I am very satisfied with my experience :0)

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bertera Chevrolet responded to this review

December 17, 2014

Robert, Thank you very much for taking the time to share your experience with us. Situations, such as yours, are one of the many reasons we are proud to be a "Dealer for the People". It is our goal to do our best to get everyone into the right vehicle for them. We look forward to seeing you again if you decide to visit our excellent service department for your next oil change. Sincerely, Your Car Gals and Guys at Bertera Chevy


5.0 out of 5.0

"BEST GUYS EVER JAY, CARL AND VINNY"

by from Hadley, ma |

we were looking for a bigger car as my husband is dis-abled and the 2012 cruise we had was not large enough for my husband to get in easily anymore. It has been a struggle over the past 5 years with his illness and searching for a new car made us both nervous. However the staff there were so helpful and understanding, they worked very hard to get us in our car a 2014 mailbu LTD which is just perfect for my husband. I would really like to stress that Jay, Carl and Vinny were absolutley outstanding in every aspect of this purchase even going beyond what was required of them and I would like to thank them all agin. WE LOVE OUR CAR!!!!!! THANKS PATSY & PAT

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Bertera Chevrolet responded to this review

December 19, 2014

Patsy and Pat, Thank you for the wonderful feedback. We are so happy to hear that your husband is more comfortable and that you both love your new Chevrolet Malibu!! We look forward to seeing you again if you should choose to come visit our excellent service department. Please feel free to let us know if there's anything else we can assist you with in the future. Thank you again Patsy and Pat. It was a pleasure meeting you both. Sincerely, Your Car Gals and Guys at Bertera Chevy


5.0 out of 5.0

What a Surprise!

by from Chicopee, MA |

I made the decision to contact Bertera Chevy to take care of a minor recall on my car after getting the runaround from the local dealership in my city that usually services my car. While at Bertera, I spotted a rare 2011 Saab 9-4x and asked Bob Canning to show it to me. Bob was very pleasant and patient and long story short, I bought the vehicle that day. Something I did not plan as I had recently decided to keep my 12 year old car after doing some shopping around a few months earlier. I thought customer service was dead after that experience until I visited Bertera Chevy. When I came back to Bertera a few days later to pick up my purchase, Bob had arranged for Dave Greenlaw to go over all the technical features and set up my preferences and Bluetooth. That took some time as the vehicle is loaded with options I was not familiar with. The crossover was well priced and I received a good amount on my trade. I would highly recommend visiting Bertera Chevy and speaking to Bob or Dave.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Bertera Chevrolet responded to this review

December 20, 2014

JR, Thank you for sharing your story. A happy ending like yours is exactly what we strive for here at Bertera Chevrolet. We're so glad that you are happy with your Saab and that Bob and Dave were so helpful. Isn't Bluetooth great?! Please don't hesitate to say "HI" if you come back to see us for your next oil change. Sincerely, Your Car Gals and Guys at Bertera Chevy


5.0 out of 5.0

great service

by from springfield,ma |

i went there wanting to trade in an older car but was unable too trade it in it wasnt worth it but bob canning made it happen after a week and a half we were able to get a 2011 chevy impala and we love it

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Bertera Chevrolet responded to this review

December 20, 2014

Antoinette, Thank you for taking the time to let us know about your experience. We're so happy that you're enjoying your Chevrolet Impala. If you decide to talk advantage of our fantastic service department please be sure to stop over and say "HI" to Bob. We look forward to seeing you again in the future. It was a pleasure assisting you Antoinette. Sincerely, Your Car Gals and Guys at Bertera Chevy


5.0 out of 5.0

JAKE NOT JAKE FROM STATE FARM BUT BETTER A+++++

by from PALMER MA |

JAKE IS A WELL EDUCATED SALESPERSON NO PRESSURE AND GREAT TO WORK WITH ! HE GOES THE EXTRA MILES HIGHLY RECOMMEND WITH OUT HESITATION OR RESERVATIONS !!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bertera Chevrolet responded to this review

December 20, 2014

Rick, We're quite proud of our "Jake" and his outstanding customer service skills. Thank you for the wonderful compliment! It is our hope that every guest who visits us here at Bertera Chevrolet has an experience as great as yours. We look forward to assisting you again in the future Rick even if it's just for an oil change or tire rotation. Hope to see you soon. Sincerely, Your Car Gals and Guys at Bertera Chevy


5.0 out of 5.0

Great experience, friendly staff

by from Belchertown, MA |

Buying a car unexpectedly due to the impending demise of the old one was made the most painless possible procedure by the excellent staff at Bertera. From the staff in the service department to the patient and intelligent young man (Jacob Mead) who sold me the car, everyone was helpful. All questions were answered and from the trial drive of the vehicle to the ultimate delivery took less than a day. Years ago when I first started buying Chevrolets (1961) I bought from a dealer like this. I thought they had all disappeared, but apparently not. Right in easy driving distance of where I live is this superior dealership and its wonderful staff.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase

Bertera Chevrolet responded to this review

December 19, 2014

Billieb35, We are so glad to hear such wonderful things about your experience here at Bertera Chevrolet. We are pleased to hear that our staff was so helpful. And we appreciate your Chevrolet loyalty and hope to remain the "superior dealership" that you have so graciously deemed us. Our amazing service department is looking forward to meeting you if you decide to come see us for your next oil change. Hoping to see you soon! Sincerely, Your Car Gals and Guys at Bertera Chevy


5.0 out of 5.0

They Will Go Out of Their Way

by from Eathampton, MA. |

Chris was a very honest and took interest in my wife & I during the buying experience. Although, no one knew what HHR stood for, I did educate him. He made calls to my home, checking on how I and the car were doing. Had some issues with the used car, but Jay personally handled the problems and got them fixed. They do stand behind their used products and will go out of the way to correct issues. I did have a problem with service, over torquing wheel lug nuts, though. We all are not "muscle-men". I had to take the car to my local garage to have them loosen and re-torqued to the proper 100ft/lbs. per manufacturers specs. Over torquing alloy wheels will result in warped brake rotors. Hopefully, the mechanics will be educated on this process. A special thank you to the young lady in charge of the service scheduling department.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bertera Chevrolet responded to this review

December 20, 2014

Ken, We are so thankful that you took the time to share your experience. We're very glad to hear that Jay was able to resolve the issues that you were having with your Chevrolet "Heritage High Roof" (HHR). Even more so, we appreciate your suggestion about reminding our "muscle-men" to be more cautious when torqueing wheel lug nuts. We are always open to learning ways that we can do better. Thank you again Ken. We hope to see you in the near future. Sincerely, Your Car Gals and Guys at Bertera Chevy


5.0 out of 5.0

Great Buying Experience

by from Palmer, MA |

Had to break down and finance a new car. David Greenlaw was my sales person. My experience couldn't have gone better. He spent a lot of time going over my options and didn't try to force me into any ridiculous vehicles. He even put up with my indecisiveness and wasn't rude. I could have walked away at any time but I made the purchase. I love my Chevy Sonic. I would highly recommend this dealership. GO SEE DAVID!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bertera Chevrolet responded to this review

December 20, 2014

Dan, Thank you for both of the wonderful reviews that you took the time to share with us. We appreciate such wonderful feedback! Sincerely, Your Car Gals and Guys at Bertera Chevy


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