Balise Lexus

1385 Riverdale St, West Springfield, MA 01089

New 888-238-3302 New 888-238-3302
Used 877-397-9291 Used 877-397-9291
Service 888-842-2285 Service 888-842-2285

You'll do better at Balise


Average Ratings

4.5 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 15 reviews

Featured Review

5.0 out of 5.0

Great Service

by from Western Mass. |

Recently I purchased a 2012,Lexus RX350. Everyone at the dealership epwas very friendly and helpful. I worked with Jim Maiolo who did a wonderful job as a sales consultant. He was helpful, knowledgable and a pleasure to work with.

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  • Customer Service
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  • Not Applicable
    Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Balise Lexus responded to this review

January 14, 2016

Rose, Thank you for taking your time to share your experience with us at Balise Lexus. Jim is a pleasure and I am glad you enjoyed your purchase experience with him. All of us at Balise Lexus thank you choosing us and we look forward to being of service to you for many years to come. Best regards and safe travels


4.0 out of 5.0

Treats you how you'd treat yourself!

by from West Springfield, MA |

The salesmen Isaac was very helpful throughout the whole buying process! Made get into a car very easy at a great price. The whole dealership was great, everyone was friendly and attentive. Would return to this dealership for all my cars without hesitation.

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  • Not Applicable
    Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Sales dept

by from Enfield,Ct |

Forgot to mention that Jim Maiolo is the the consummate professional salesman. The absolute best I have had in 30 years.

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  • Customer Service
  • Buying Process
  • Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Balise Lexus responded to this review

January 14, 2016

Alan, Thank you for being such a loyal guest of Balise Lexus . You are a pleasure to do business with and reason we always strive to do our best. Thank you for kind words in regards to Jim we are fortunate to have him. Best regards


5.0 out of 5.0

Service dept

by from Enfield,Ct |

Balise Lexus is the best service dept I have ever had the pleasure to use. Everyone is fantastic. Paul,Joe and Scott really go out of their way to make you feel special. Bought 4 cars since 2007.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Balise Lexus responded to this review

January 14, 2016

Alan, Thank you again for sharing your Balise Lexus experience with others. We have a great devoted team to the Lexus guest experience . I am very proud that our team delivered an exceptional experience during your service visit. Best regards


5.0 out of 5.0

Great Salesman & Service!

by from Farmington, CT |

What a delightful experience, working with salesman Jose Poella! His knowledge and professionalism made for an outstanding experience. As loyal Lexuss owners --- we highly recommend the Balise Lexus dealership!

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Shopped for a used car

Does recommend this dealer

Did make a purchase

Balise Lexus responded to this review

March 11, 2015

Thank you so much for your kind words and sharing your purchase experience with Jose Puello at Balsie Lexus. We are very proud and fortunate to have Jose Puello on our Team. From everyone at Balise Lexus we thank you for your business and loyalty to Lexus brand. Safe travels. Best Regards Timothy Cardillo General Manager Balise Lexus


5.0 out of 5.0

Another great experience!

by from Springfield, MA |

We picked up my wife's fourth RX and this experience was better than the previous great experiences! Marc Thompson was our Sales Associate and he went above and beyond the call of duty in serving us. We will be back for RX number five!

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Balise Lexus responded to this review

March 11, 2015

Thank you so much for your incredible loyalty to Balise Lexus and Marc Thompson. Marc has been at Balise Lexus for close to 25 years and is a true gentleman and professional. All of us at Balise Lexus wish you and your family safe travels and thank you again for your continued support and loyalty. Best Regards Timothy Cardillo General Manager Balise Lexus


5.0 out of 5.0

beautiful dealership

by from Charlton, Ma |

I test drove a Lexus Rx 350 loved the vechicle but still unsure if I'm going car or suv so for the me the hunt is still on but I liked that they were not pushy and just extremely nice got my numbers and I asked a couple of questions afterwards and get immediate responses to my questions my manager and by sales person I would recommend this dealership

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    Buying Process
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Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very professional dealership

by from Dublin, Virginia |

Everyone I came in contact with at this dealership was very friendly, knowledgeable, and professional. I flew in from out of town and they picked me up at the airport. If I lived closer I would definitely use this dealership again.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Premium

by from Ellington |

My experience was very positive. The salesman more than accommodating and a pleasure to talk to. If the car had not burned "premium" gasoline, I probably would have bought it. I would definitely go back to this dealership. Thanks.

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Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Buyer Beware!

by from Hartford, CT |

Nice dealership with friendly staff. Competitive pricing on used and Certified Lexus vehicles. However, many mistakes with numbers and details when it comes time to make the deal. Things change in minutes, cars are certified then they are not. I test drove a 450h which was certified and had a listed online price, when it came time to deal, the car became uncertified. They messed up on the sales price. Also, odemeter readings are on the legal paperwork as one number then when the vehicle is delivered it has many more miles. Items that are promised to be taken care of before delivery are not done. Guess they need to spend less on their nice dealership setting and more money on their sales and operations people. Not the best experience for me, one has to wonder if they are trustworthy.

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Shopped for a used car

Does not recommend this dealer

Did make a purchase


(1-10 of 15 reviews)