BMW of West Springfield

1712 Riverdale St, West Springfield, MA 01089

New 866-350-8258 New 866-350-8258
Used 877-250-2370 Used 877-250-2370
Service 866-606-4926 Service 866-606-4926

A Gengras Dealership


Average Ratings

4.5 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
5.0 out of 5.0

First class experience

by from Connecticut |

Everyone was very helpful and nice. Even though I did not buy a BMW, my wife and I felt as though we were treated as if we had purchased a very expensive BMW by the treatment we received. Edwin took us on a test drive and really worked with us to get an even better price and to make sure we were happy with everything. He really made us feel good and secure with our purchase. I will definitely return and purchase another vehicle from them

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  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

BMW of West Springfield responded to this review

October 28, 2015

Daniel, Thank you for taking the time to write a review about your recent experience with our dealership and Edwin. We greatly appreciate the feedback and your business. Job Pimentel General Manager


5.0 out of 5.0

Thank you for responding promptly

by from Boston |

Thank you for responding to my previous comments regarding tightly packed cars and snow between cars. I did follow up and made an offer on the car I was interested in and your folks responded promptly, courteously and with professionalism. I would consider buying a car from you in the future.

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  • Customer Service
  • Not Applicable
    Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

tightly packed in cars, residual snow between cars

by from Boston, MA |

drove from Boston to Springfield to buy a particular car. In between the tightly packed cars was snow which made it very difficult to walk around cars without getting shoes wet and jacket dirty by rubbing against cars. The X3 I came to "buy" after talking with on the phone, had both wheels on passenger side damaged from what appears like a curb accident. Salesman said they would replace the wheels but I did not want to buy a car that was damaged. Given the challenge of walking around and looking for another X3 or an alternative due to snow and the lack of window stickers to show prices and other info, I drove back to Boston. It was late on a Sunday(3/22/2015) and all the cars were locked which made it difficult to sit in any of the other models. Otherwise I may have considered the X5 or one of the other X3's

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  • Customer Service
  • Not Applicable
    Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

BMW of West Springfield responded to this review

March 25, 2015

Frank, I apologize about your recent experience at our dealership. We do our best to clear our lots in a timely manner after a storm. Our expectation is that every customer that walks through our doors has a friendly, informative, and efficient sales experience. I apologize we fell short on this. Unfortunately, we are only open the last Sunday of the month and do lock our vehicles on the lot for security reasons. Please feel free to reach out to me directly at 413-746-1722 or jpimentel@bmwwestspringfield.com if I could be of any assistance. Job Pimentel General Manager


5.0 out of 5.0

Great team work ! Knowlegable ! clean facility!

by from West Springfield,Mass |

would highly recommend this dealership! when shopping for a car here I highly recommend Justin Isenburg for all your car needs. Knowledgable , friendly , hardworking ! Outstanding service Thank You!

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  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase