My first honda was a 1998 honda accord v6 and absolutely fell in love with it. Since then me and wife have leased 3 Honda Pilots and a Honda Accord. We like to drive new cars and every few years we upgrade our lease. The latest were a 2013 Honda accord EX and a 2013 Honda pilot touring that we leased on the same day from Balise Honda of West Springfield. 2 weeks ago I took my Honda accord for its first oil change to Balise Honda and the service rep told me that since it was my first service it is free of charge. I was not surprised since every vehicles that we purchased or leased so far (from a different dealership) the first service was always free. I was happy that Honda continues to extend the same services to its loyal customers. However 2 weeks later when I took my other vehicle the Pilot Touring for its first oil change I am told by the service rep that it is not free of charge.The rep told me " I like you, but not enough to pay for your services." Obviously I didn't want to speak to this guy anymore and asked to speak to the then sales person now a manager who sold us those cars. The manager listened to what I had to say and went to speak to the general manager. When he came back he told me that they had never had any program in past 7 years where the first service was free and if I got the service for free on my other car then I got "Lucked Out" and "someone will get in trouble" for doing that. I must pay for the 1st service on my Pilot. I felt totally dumb founded and humiliated. Still don't understand why they would do it for one car and couldn't do it for the other. Even if it is a mistake on their part why wouldn't they stand behind their mistake and honor what was promised to a loyal honda customer of many years. Is this how Honda training their managers? I left the store and didn't get any service done. I will probably continue to lease honda vehicles but one thing for sure; not from this dealer ever again.
Report inappropriate content
Did you find this review helpful?
Your feedback has been sent to Cars.com.