Herb Chambers Hyundai of Auburn

Herb Chambers Hyundai of Auburn

735 Southbridge St, Auburn, MA 01501

New 888-662-8037
Used 888-658-1171
Service 866-396-9905

New England's Largest Dealer - Call your Internet Sales Director today!

Average Ratings

4.8 out of 5.0
27 out of 28 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 29 reviews

Featured Review

5.0 out of 5.0

great experience!

by from Worcester, MA |

Really, really impressed with this team. Couldn?t have asked for a better car-buying experience! I recently started looking to purchase a certified pre-owned car. I did research online ahead of time, and then scheduled appointments to test-drive vehicles at several different dealers. Herb Chambers Hyundai in Auburn was my first appointment. I had no intention of buying a car when I walked in, but they were great?very helpful, answered all my questions, not at all pushy, had a sense of humor, were committed to exceptional customer service, and got me everything I wanted at a really good price?so, to my surprise, I ended up buying a car. Brianna was my first point of contact?she was great, really helpful answering my initial questions and getting me set up with an appointment. My salesman, Mike Cardozo, was exceptional. Very knowledgeable, really funny, and not once did I feel pressured into buying a car?I genuinely felt like he was there to help me out. And when I asked for automatic locks/keyless entry to be installed in the car, he advocated on my behalf with his manager. Mike totally broke every stereotype I had about what a car salesman is like. Ask to work with Mike, he?s great! Managers Joey and Tim were also extremely helpful. At every stage of the process, I kept waiting for it turn into this stressful experience?but it never did. Such a positive experience!

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Customer Service
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Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Herb Chambers Hyundai of Auburn responded to this review

June 24, 2014

Thank you for the great recommendation! I'm so happy to hear that our team was successful in finding you a vehicle that fit your needs. If you have any questions going forward, please do not hesitate to reach out to us at any time. We hope that your enjoying your new Hyundai and we look forward to working with you again in the future. Best, Tim Lavoie General Manager

1.0 out of 5.0

Switch and Bait used here!!!!

by from Auburn, mA |

Saw a used vehicle on line and made a call on a Monday afternoon to this dealership. I was passed over to Jillian who assured me the car was there and still for sale. She told me she would have it waiting up front so we could take a test drive. When I arrived at the dealership ( 15 minutes later) it was very slow and she immediately came up to great us. Then passed us over to her associate Michael to show us the car. They had all the papers out on the car. After getting our info, he said I will meet you outside to take a test drive, he had to go get the car. I thought that odd as Jillian had said it would be up front. Two minutes later he comes back with " yes we sold that car but I have others I can show you".... switch and bait - I especially was upset as I told her I only had an hour's time so I gather my time is not that valuable to them... Stay clear of this place!!!! Unless you like to be LIED too

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great experience

by from Marlborough MA |

Just got my third vehicle from you guys and I want to thank Mike Cardozo for being awesome! He got me exactly what I wanted and is officially my new favorite salesman!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Herb Chambers Hyundai of Auburn responded to this review

April 1, 2014

Thank you, Debbie, so much for taking the time to write this kind recommendation. I'm so happy that your experience at our dealership exceeded your expectations. Mike is a model member of our team, and he will be so grateful to hear such kind words. We truly value your business and should you need anything at all, please don't hesitate to reach out! Sincerely, Tim Lavoie General Manager Herb Chambers Hyundai of Auburn


5.0 out of 5.0

Fabulous all around!

by from Wales, MA |

Thank you for a wonderful experience! I love my new '13 Elantra, Bill Ethier was so nice, knowledgeable and helpful in the whole process. He knew what I was looking for, what I needed in my new car, and want I had for "wishlist" as well. We found the perfect fit! Better gas mileage for my long daily commute, room for the family, etc! Start to finish a seamless process!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Herb Chambers Hyundai of Auburn responded to this review

February 6, 2014

Michelle, I sincerely appreciate you taking the time to share your experience with Bill here at Herb Chambers Hyundai of Auburn. I'm so glad to hear how happy you are and that our team was able to assist you with your 2013 Elantra purchase. On behalf of our entire team here in Auburn, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Tim Lavoie General Manager Herb Chambers Hyundai of Auburn


5.0 out of 5.0

the best and most satisfying car buying experience

by from Douglas, MA |

I got to say, that after a terrible experience with herb chambers Honda in Boston, the guys at herb chambers in auburn saved the day! The buying process was comfortable, clear and most satisfying. Especially the services of Michael Cardozo and Matt Vuelta were exceptionally. From now on, I won't even consider to buy a car somewhere else.

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Customer Service
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Herb Chambers Hyundai of Auburn responded to this review

January 21, 2014

Thank you for taking the time to post your thoughtful recommendation. I'm sorry about your less than positive experience at Honda in Boston. Our focus is to provide our guests with the best customer service and a truly enjoyable car buying experience. I'm so pleased to hear that Mike and Matt provided you with exactly that. Thank you again and we look forward to serving your automotive needs in the future! Sincerely, Tim Lavoie General Manager Herb Chambers Hyundai of Auburn


5.0 out of 5.0

Thank you

by from Sturbridge, MA |

Thank you very much! I love my Venza and now I love my newer one even more. I wasn?t even thinking about trading in my Venza but when they called me and told me about the Venza loyalty I couldn?t resist. Mike Demers and Jacob Perez were very helpful, nice and a pleasure to work with. I hate the car buying nightmare but these two made it a fun and quick experience. They kept me laughing which made the time go by without me even noticing. Thanks again guys you ROCK!!!!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Herb Chambers Hyundai of Auburn responded to this review

December 26, 2013

Thank you for taking the time to share your experience with Mike and Jacob. It's wonderful to hear from such a satisfied customer! We're fortunate to have a fantastic team here at Herb Chambers Hyundai of Auburn who continuously excel in providing our guests with top-notch customer service. We appreciate your great recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Tim Lavoie General Manager Herb Chambers Hyundai of Auburn


5.0 out of 5.0

Great Experience!

by from Fitchburg, MA |

My husband and I had a great experience buying our new Elantra from Herb Chambers Hyundai in Auburn. Jeff Allen was our salesman and he was terrific. He made the process a lot of fun, answered all of our questions and helped us pick out the best car for our needs. Matt Vuelta made the financing process look easy and painless. They were both very knowledgeable and helpful. I would strongly recommend these two gentlemen if you're in the market for a new car.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesome

by from Mendon, Ma |

Stan was great from the minute we walked in the door. He took what we had to work with and made the purchase happen. The entire dealership worked very hard to make sure we were happy. I love my new Hyundai Sonata! I will recommend this dealership to anyone looking for a new or used car. Thank you

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Herb Chambers Hyundai of Auburn responded to this review

November 25, 2013

Thank you so much for sharing your superb opinion about us! At Herb Chambers Hyundai of Auburn, we strive to provide a hassle-free environment that focuses on your needs, ensuring you know we care about your car-buying experience. I am proud to hear that you had such a great experience at our dealership, especially while working with Stan. Thank you again and we look forward to your next visit! Kind Regards, Tim Lavoie General Manager Herb Chambers Hyundai of Auburn


5.0 out of 5.0

Great experience!

by from Mendon, Ma |

Thank you to everyone at Herb Chambers for seeing this deal through. It took a lot of hard work from Stan and the finance guys to make it happen. I am in love with my new Hyundai Sonata

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Customer Service
Buying Process
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Absolutely Wonderful

by from Dudley, MA |

This was our fifth Hyundai in our family, and my first time as a new buyer on my own. We originally went in response to an ad for a used Accent hatchback but I ended up walking away with a new lease on a much newer Elantra sedan for a better rate and a better deal, and still feel very satisfied. What I had originally been worried about as a stressful process turned out not to be so. I worked with Michael Corduzo throughout the entire process, except for financing in which case I worked with a fellow named Stephen. Both were friendly, pleasant and professional, were willing to listen to any concerns we had and had answers at the ready for any questions that came up throughout the session. The entire time I felt like someone that mattered, not just some statistic. We have been going to this branch for many years for everything from routine oil changes to regular service to even many major repairs and have always been satisfied by the level of service and treatment we get. It only seemed fitting that I return here for my first purchase.

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Customer Service
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Does recommend this dealer

Did make a purchase

Herb Chambers Hyundai of Auburn responded to this review

November 21, 2013

Thank you, Elizabeth, for taking the time to share your experience with Michael & Stephen here at Herb Chambers Hyundai of Auburn. I'm so happy to hear they were able to assist you and ensure you found the right vehicle to suit your needs. I greatly appreciate your encouraging 5-star review and I know Stephen & Michael will feel the same. Thank you again and we look forward to serving your automotive needs for many more years to come! Kind Regards, Tim Lavoie General Manager Herb Chambers Hyundai of Auburn


4.0 out of 5.0

New Hyundai Purchase at Herb Chambers in Auburn, M

by from Paxton ,MA |

After much research I have decided to buy a 2013 Tuscon at Herb Chambers in Auburn. I wanted a specific color and interior. The salesman was excellent to work with, and found me the only one similar to what I wanted on the entire East Coast. I had to give up the specific interior trim that I wanted. The sales process was straight forward, and Jeffery got me the most deal that I could. It was less than I expected, but in the end mostly acceptable. The finance process was a different story entirely. VERY high pressure to buy extended warranty coverages. It took forever to actually get around to purchasing the car! I finally said I had enough, and decided on a tire warranty that at least made some financial sense. After three hours of purchasing, we finally drove out with my new and lovely Tuscon. We only have a few miles on it so far, but I am beginning to love it. The facility was nice. However, considering that it is mid November in MA, it was poorly heated, and I froze through the three hour purchasing ordeal! Something could be done to make the customer more comfortable. All in all, while it could easily have been an excellent experience, it was at best a good experience. Kudos to Jeffrey. He was good to work with.

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Customer Service
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Not Applicable
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Does recommend this dealer

Did make a purchase


(1-10 of 29 reviews)