Minuteman VW

39 North Rd, Bedford, MA 01730

Used 617-682-9910

Average Ratings

4.9 out of 5.0
53 out of 53 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 54 reviews
5.0 out of 5.0

Great service friendly helpful staff

by from Concord MA |

I was late to my appt but they still had time for me. I asked for some additional services and there was no problem. One thing I did have a problem with was I booked my appt on line for Sunday 8/31 and when I got there the place was closed even though I received a confirmation number for the Sunday appt. When I called asking about the problem they told me they were in between scheduling coordinators. That stunk because I drove over on Sunday for a 9:15 appt. that online program should be looked at.

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Quick fix

by from Boston, MA |

They quickly fix my car. The waiting room has wi-fi and tv.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Beetle repairs - Great service

by from North Reading |

John in service and Dereck in sales were great at helping me repair my 2005 VW Beetle.

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Customer Service
Not Applicable
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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Lowell, MA |

The staff was friendly and very helpful. I took my Beetle TDI in for its 1 month check up and in addition to the standard inspection, they checked the annoying issues I had encountered while driving the car.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Concord, MA |

My Jetta was misfiring, and the Check Engine light came on. From the moment I called Minuteman Volkswagon, the service team was knowledgable and friendly. At each step (diagnosis, solution, update, and completion) they were informative and educational. The service turnaround time was faster than I expected. The car is running really well right now, I like the Jetta a lot. It's a small sedan with guts. My previous car was a Saab 9-3 Wagon. The Jetta is much easier to drive.

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Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Review of Service - Great

by from Billerica, MA |

Great service from Derek Liberty and the staff. I would definitely return to Minuteman Volkswagen

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service and problem solving

by from Concord, Ma |

Always receive great servie here. Taken in punctually and finished quickly. Asked good questions and proposed reasonable solutions to difficult diagnosed problem. Some of the repair needs could not be met at the service department so I have nothing to comment on.

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Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Bedford, MA |

I would recommend the service department because the quality of work and customer service is worth a five star rating. The waiting room has a TV, free wifi with coffee and tea. The service staff keeps you informed of the progress of the repairs on your car and provides details of what needs to be done. The technician video's the work he is going to do and email's it to you.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great and efficient service

by from Lexington MA |

Like usual, great experience. Staff is friendly and efficient. Intermittent updates shorten the wait time.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

30 K Service

by from Weston MA |

Simple 30 K service, but top notch in every respect. From setting the appointment to the pickup, a class act.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 54 reviews)