Lexus of Watertown

Lexus of Watertown

330 Arsenal St., Watertown, MA 02472

New 877-799-8382
Used 877-799-8385
Service 888-521-9885

Boston Lexus Shoppers Deserve the Best. They Deserve Lexus of Watertown

Average Ratings

4.8 out of 5.0
80 out of 85 people recommended this dealer.
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    61-70 of 85 reviews
5.0 out of 5.0

Surprisingly good experience

by from Newton, MA |

Though I did not find the car I wanted during my visit, I was impressed with the honesty and customer focus of Charles M. He spent a lot of time trying to help me choose the right car. I would recommend asking for him if you visit this dealership as I have had not so good experiences with other salespeople at Lexus of Watertown in the past. I am still in the market for a Lexus and will go back to work with Charles...once the snow disappears!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service with Charles Mayer

by from Newton, MA |

This was our 3rd Lexus, our 1st experience working with Lexus of Watertown and our superb Sales Associate, Charles Mayer. Once I decided that the ES300h was the car for me, it was just a matter of being sure that we could obtain the car in my color choice. This was a challenge since there is very little stock of this car and the soonest that we could expect delivery on this particular Hybrid was in three weeks from the time we met with Charles. Charles assured me that the car would be here at a given time and indeed it was delivered as promised. The transaction went smoothly and Charles was a delight to work with. He was very pleasant, knowledgeable and generous with his time, well over an hour going through all the new technology and operating instructions of the ES300h. I'm so happy with the car and owe a great deal of gratitude for the excellent service I received from Charles Mayer, Alex in accounting and the General Manager, Robert Gellin. I would highly recommend stopping by Lexus of Watertown and having a chat with Charles Mayer about your new Lexus. I'm sure that you will be as impressed with Charles Mayer as we are!

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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent experience with Charles Mayer

by from Newton, MA |

My wife and I recently received top notch service in the process of leasing our new ES300h. The car we had desired was not on the lot, and our salesman Charles Mayer, after helping us obtain a very favorable lease, worked tirelessly on our behalf to help procure the vehicle for us. The sales manager, Robert Gellin, also was a true gentleman and very pleasant to work with. Upon receiving our new car, Charles spent an hour and a half going over all the new features on the dashboard. By the time we drove home, we felt very comfortable in the knowledge that the staff at Lexus of Watertown is so helpful and so willing to spend all the necessary time that it takes for its customers to have their questions answered. Charles cared very much that we were satisfied, and we were indeed satisfied with all our encounters with him.

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Shopped for a new car

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great purchasing experience

by from Weston, MA |

I previously owned 2 Lexus before moving to Acura. I want to thank Bobby Chung at Lexus of Watertown that took his time and explained the 2 models of Lexus I was interested in. During that time, Bobby never pressured me into buying and he was courteous. This was the best salesman and dealership experience I have had in years. I ended purchasing from Bobby and I can recommend him to any of my friends and relatives.

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Shopped for a new car

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

HOORAY FOR LEXUS OF WATERTOWN AND JIMMY YU

by from Bedford, MA |

After visiting the Boston Auto show in January 2013, I pretty much decided that my next car would be a hybrid and the Lexus CT200h would probably be one of my possible choices. The following week I happened to be in Watertown and decided to stop in at the Lexus of Watertown dealership. I met sales person, Jimmy Yu, who suggested i test drive the CT200h. Jimmy was very knowledgeable about the car and pointed out its outstanding features. After some further negotiations with the staff I purchased the car at a very reasonable price...all within about a week. When Jimmy delivered the car to me, he took quite a bit of time explaining its features to me and even setup the car's Blutooth feature for my cellphone. He gave me a tour of the very impressive Lexus of Watertown facilities, and made sure I was introduced to the sales manager and service manager. I subsequently found out that this day was Jimmy's day off...excellent customer service! Kudos also to George Frounjian, business manager, who was friendly, efficient and honest in closing out the paperwork for this car piuchase. Overall, this has been one of the most enjoyable car purchases I have ever had the pleasure of being involved in...and I love the car too!

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Shopped for a new car

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service

by from Boston, MA |

Wonderful customer service by Jimmy Yu! I never bought a car before, and he was very patient with providing a thorough explanation and answering all my questions. I would definitely recommend buying a car here from Jimmy Yu to my friends.

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Shopped for a new car

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best Sales Experience with Jimmy Yu

by from Newton, MA |

Hands down - Best Sales Experience with Jimmy Yu Simply walked into Lexus and Jimmy Yu approached me. I was having my Lexus IS250 serviced at the moment, and before I knew it, I was buying another car for my soon-to-graduate son.

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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Superb Experience with Jimmy Yu

by from Boston, MA |

Walking into a Lexus dealership, I did not know what to expect. Jimmy Yu, the salesperson, came up to me and started talking to me. He was not only very knowledgeable about all the questions that I had for him, but he was very friendly and nice to speak with. After leaving the dealership and going home to mull on my options, my experience with Jimmy Yu was definitely one to remember. I called him the next day to set up another appointment with him to purchase a car. I cuold not be happier with my new Lexus and I am very appreciative for Jimmy Yu for all his help.

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent experience at Lexus of Watertown

by from Waltham MA |

Just moved here and wanted to trade in my wife's rear wheel BMW 330 convertible for an AWD vehicle in the same class. Visited Lexus of Watertown to test drive a Lexus 250 IS and she liked it enough that I did my homework and returned a few days later to negotiate terms. It was the end of the month so I thought I could get a good deal. The salesperson Arman was outstanding to work with from start to finish. Friendly, knowledgeable. No pressure, mininal BS. If the pricing for both vehicles wasn't fair, I made it clear I'd walk and revisit the process at a later date. Typical back and forth haggling for a while but when I showed I was serious, then the sales staff got serious, then we quickly came to mutually agreeable terms. When my wife and I came back later that night to sign the paperwork, the business manager George was just as professional, knowledgeable and friendly as Arman. Again, no pressure, no BS about buying the add-ons. Came back two days later to swap vehicles, and Arman took a lot of time with my wife, going over every important feature of the IS 250 as well as the service the dealership offers its customers, answering all of her questions and making sure she was well-prepared to drive it off the lot. All in all, this was a positive experience, and I wouldn't hesistate to buy another vehicle from Lexus of Watertown. dealership.

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Shopped for a new car

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best Experience

by from watertown, ma |

The experience was amazing from the first step in the door. Usually buying a car can be a bit tedious, but Adam made the experience enjoyable. He took the time to show me a few different models because I was unsure. He didn't pressure me, like most dealerships, and respected the fact that I needed to think it over. The customer service was top notch and the quality of cars is unparalleled. I would recommend this dealership and in particular, Adam, if you're looking for a Lexus for a great value.

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Shopped for a new car

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(61-70 of 85 reviews)