Toyota of Watertown

Toyota of Watertown

149 Arsenal St, Watertown, MA 02472

New 866-913-9656
Used 888-424-0997
Service 866-505-9537

The Prius Place

Average Ratings

4.6 out of 5.0
60 out of 66 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 66 reviews

Featured Review

5.0 out of 5.0

EXCELLENT SALESPERSON

by from newton mass |

Steve Skolnick was outstanding, showed me my new Camry, and gave me a outstanding demonstration of all its features. would recommend him and Toyota of Watertown,

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase

4.0 out of 5.0

Happy customer

by from Newton mass |

Best salesperson listened to my needs helped me purchase a new Prius, gave me a enough time to research hybird and gave me a fantastic price love my car and look foward to many years of driving

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Toyota of Watertown

by from Cambridge, MA |

Just have to say we had a great experience this week at Toyota of Watertown! We have purchased several other Toyota?s from other dealerships in the past and this was by far our Best!! Our thanks goes out to Elkin Pereanez!! You made it ?stress free? from the time you took us for our test drive to the pick-up of our new Camry. Elkin reviewed all the vehicles? options not to mention programming the Bluetooth with my phone (did I say how bad I am with electronics!) and it was nice of him to give that extra time to tour the Service Dept. & how it works. Once again, ?Great Experience? I will be sure to recommend Elkin @ Toyota of Watertown to my friends. Annette & Dan

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

A smooth & pleasant sales experience!

by from South Boston, MA |

Our experience at Toyota Watertown was excellent. After visiting two other dealerships looking for a Certified Pre-Owned Rav 4, we had been dissapointed in a number of ways. However, from the moment we walked in the door at Toyota Watertown, our car-shopping experience completely changed! We were treated with respect and care and received high quality service. Our sale representative, Elkin, was wonderful to work with. He listened to our needs and made it his mission to get us the car we wanted with no frustration or time wasted. He made our experience so easy- everything from negociating the price to taking care of the registration, new plates, etc. Our car was ready in two days and we didn't have to do anything! It looked beautifully polished in time for us to pick it up and drive it home. I would recommend anyone looking to purchase a Toyota to visit Elkin. He is pleasant beyond belief!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best service from kamal

by from Watertown, mass |

Kamal was amazing! I arrived at Toyota of Watertown at 7:45-am, immediately I was greeted at the door of my vehicle with " good morning, how can we help you" I began to explain that I needed a new sun visor on the drivers side, I was escorted into the service department and introduced to Service manager Kamal! He was awesome explained everything too be thoroughly and took excellent care of me! Wow I was amazed at how wonderful I was treated. The exceptional service I received was above and beyond. The service department was all superior. I would highly recommend this dealership, for service needs. Kamal you are phenomenal with your customers! You are a gem toyota of Watertown is lucky to have such a wonderful, caring person. You made this experience perfect! Many Thanks! DeeDee Dicesare Highly satisfied customer

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Splendid car buying experience.

by from Newton, MA |

I recently purchased a 2014 Toyota Highlander XLE. Elkin Pereanz was my sales consultant. Elkin kept me informed throughout the buying process. Elkin was always available via email or telephone. Elkin sold me the SUV that I wanted, at the fair price that I wanted on Sunday afternoon and on Wednesday, the car was ready with new registration, plates and sticker as promised. He explained the car's mode of operation in a clear and succinct manner. He was courteous and knowledgeable about all Toyota products. The easiest and most enjoyable automobile purchase anyone can hope for.

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Customer Service
Buying Process
Not Applicable
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Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service everything in general

by from Boston, MA |

I still can't believe I am driving my new car!! I shopped around and around and ultimately paid a little more because of the way I was treated at Toyota of Watertown!! Edwin Urena my sales consultant and the team at Toyota of Watertown treated me with respect, kindness and best of all it was a non pressure experience!! Anybody that wants to buy a new or preowned car please go see Edwin at Toyota of Watertown!!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service, knowledgeable salesman

by from boston, ma |

Bought a 2014 Corolla and I am very happy. Felix Rodriguez was very helpful and knew a lot about cars. He helped me figure out exactly what I was looking for. I would highly recommend you look for Felix when you visit the Toyota in Watertown!

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent happy purchase

by from Watertown mass |

Excellent in every way delivery , purchase , knowledge wise very respectful of customer, spent time showing us car, introduced us to kamal in service we found steve Skolnick above an beyond and love our new car which we named SUSIE

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Long Time Happy Customer

by from Waltham, MA |

My wife and I have been customers of Toyota of Watertown for many years and they continue to do all the service on our cars. I had my car in for service yesterday and had another excellent experience. There are many dealers to chose from, but in my opinion, Toyota of Watertown is The Best. They know how to sell cars without pressuring the customer and they service their products in a friendly, professional way. You know what to expect and they always meet expectations. I was browsing the cars.com website and I noticed that someone had written them a really bad review, which didn't make a whole lot of sense. Anybody can have a bad day, but regardless of somebody?s personal problems, they should show a little restraint before blowing their top about things they could not possibly justify. Toyota of Watertown has a great following for very good reasons. Toyota makes a great product, but the reason we keep going back is because of the way we are treated ? always with complete honesty and the utmost respect. They are The Best.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great car buying experience

by from Arlington, MA |

I just recently bought a used Highlander. My sales consultant, Laxman Kattel was very helpful, professional and attentive to my buying needs. Overall, my best car buying experience!

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Customer Service
Buying Process
Not Applicable
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Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 66 reviews)