McGee Toyota

McGee Toyota

860 Washington Street, Hanover, MA 02339

New 888-807-1018
Used 888-716-5490
Service 866-906-4364

Serving the South Shore for over 40 years

Average Ratings

3.9 out of 5.0
35 out of 50 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 50 reviews

Featured Review

5.0 out of 5.0

Used Scion

by from Rockland MA |

Was in the used car market and Tim from McGee was able to find an affordable reliable car for myself. Car shopping can be a hassle at times but overall my experience with Tim and the rest of the team was a good one.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Bait and Switch

by from Medford,Ma |

Was told to come down to look at two vehicles I saw on the internet.When I got there one hour later,I was told they were sold.Classic Bait and Switch. Stay away from this dealer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

McGee Toyota responded to this review

April 8, 2014

K.B., I am sincerely sorry of the mix up that took place. We do not bait and switch customers. When a vehicle is sold it is deleted from our online inventory automatically the next day. We do not leave vehicles online to bait and switch customers. We hold ourselves to a very high standard, and I am glad that you alerted me of this issue. Thank you for taking time to leave feedback. Ray Lima RLima@mcgeecars.com


1.0 out of 5.0

Buyer Beware

by from Boston, MA |

Dealer will not sell the vehicle we wanted without going through their own financing. Told the dealer that we have a check and didn't want to go through them. Dealer told us that it's their policy.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

misleading advertisement

by from Braintree, Ma |

Like many before, I also visited McGee Toyotato purchase a toyota avalon.. The price on the internet and quote over the phone was not the same or even close. I I did not qualify for any of the incentives that were required in order to buy the car posted on car.com from McGee. Did the test drive then started to negotiate price, I even offered 1K more than they had posted on the web but still no deal. I can now see why the showroom floor was empty of customers on a Saturday afternoon. Same your time, money an patience .... Go to a reputable dealer

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

McGee Toyota responded to this review

April 8, 2014

Speaking for our entire team, I apologize that you feel you were misled. I understand that being authentic in our business proceedings is key to our success. We list all incentives and rebates that Toyota offers so our customers know of the best possible deal they can get. I truly appreciate you taking the time to notify me of this situation. Ray Lima RLima@mcgeecars.com


1.0 out of 5.0

Won't honor there listing price

by from Boston, MA |

What a joke and a waste of my time, I was looking at this 2013 Toyota Rav4 XLE, they listed on here for $22,700, the price was to good to be true which I should've known. Before I went down there I called there internet specailist to comfimed the price, and she yes that's the price of the vehicle. After I got down there, test drove the vehicle everything went smooth until we talk number, they did not honor the price they listed but then told me it is $27,700. They told me the $22,700 price is only if I'm qualify for all there incentivec and rebates, which I don't for any of them. They should've told me about this when I called but they didn't. If this is how they operated I wonder what there service is like? What a complete waste of my time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

McGee Toyota responded to this review

April 8, 2014

I'm sorry that you feel our service was misleading. Being up-front and honest with our customers is our credence. We include Toyota's incentives and rebates so customers are informed of the lowest price that is available. Ray Lima


1.0 out of 5.0

HORRIBLE experience

by from quincy ma |

i just bought a my 2014 corolla from them the financial manager have a very bad atitude and lying to misleading me he add the extent warranty to my purchase with out letting me know after i find out ask him to cancel it he give me a very bad atitude and said it cant be cancel with in 3 months i will never go back to this dealer shop again

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

09 murano

by from Brockton ma |

I went thru Bill W to buy my 09 nissan murano. He didn't pressure me like 90% of the rest of the salesmen I talked to. So far I am very happy with my purchase

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Ok sales experience HORRIBLE service experience

by from Weymouth, MA. |

I got a car here and the way Kenny Banks treated me was ok, helpful and supportive in the buying process, no complains there. I soon as I test drove the car I noticed that it did not feel well aligned, so they told me not to worry about it; they will take care of it. It took hard work for them to fix this. They said that the car was well aligned, that there was nothing they could do about it. I got angry, and one of the managers took care of it. Two days down the road I noticed that the water pump was leaking. So I went there and scheduled an appointment, over a week in advance. When I get there, on the day of the appointment (to the exact same place I bought the car and made the appointment) they tell me I don?t have any appointment, after searching for a little while they tell me my appointment is not there, it is about a mile down the road in ?the used vehicles section?. It is not what he said, it is the way he said it. Besides I did not buy the car in any other lot, I bought it there, and scheduled my appointment there. Any ways, I get to the other lot, there is nobody there to greet you or say ?hello, how can we help you?. I have to help myself to the end office were this very unprofessional bad mannered and with an extreme lack of what customer service is, woman is on the phone, and signal me to wait for her. She was very unpleasant to deal with. She doesn?t say much, she takes my car key, and about 10 minutes later she comes back, saying that they don?t have the pump, that they are going to have to order it, and that is going to take about three hours or so, that I should leave, I said, ?I took the day off today, I can wait? she just looked at me and handed me the keys with a very bad attitude. I left, very angry, and just went to Toyota of Braintree, without an appointment, took care of the water pump in less than two hours, their service was a whole lot better an pleasant. A few month later a bought another car there, and not in McGee, because they were just horrible.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

experience

by from whitman,ma 02382 |

I had good time at your site searching for a used car to purchase. I met a gentlemen by the name Jay F. He was quite a nice salesman who appeared honest in his dealings. He gave quite a sincere advice during my negotiation. My needs were considered and I felt appreciated. I only felt cheated during the trade in negotiations and so many additions to the final purchase price of a used 2011 camry le that I acquired. Though costly, I admire it and like it. Its reliable. Your showroom is very attractive.

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Customer Service
Buying Process
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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Services

by from ROCKLAND,MA |

Jay was our sales associate that helped my wife and I to pick out a new 2014 Toyota SE.jay took his time to help us went over everything in the car especially the car that does not start with a key. When we pickup the car it had no car mats so he order them himself no charge for us. i will pass McGee name off to my friends who are looking for cars.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase

McGee Toyota responded to this review

October 30, 2013

Andy, thanks for providing this feedback! We are always eager to hear how we are doing from our customers perspective. If you continue to have problems, be sure to contact us. Brad Taylor | brad@mcgeecars.com


5.0 out of 5.0

great service

by from Hanover, MA |

Recently bought my second "used" vehicle from McGee Toyota. I was very pleased with the experience, from sales through service. Jay Fernandes was the sales person and he made it a very positive experience with his honesty, accommodation and customer focus. I returned to McGee Toyota rather than purchase this second car elsewhere mainly because of the excellent relationship I have had with the service department over the last seven years. I have found the service reps to be very accommodating, knowledgeable and professional, but especially David Hill with whom I have had most of my interactions. He always goes the extra mile and when I "turn over my keys" to him, I know they are in the right hands. He is the consummate professional. All in all, a great experience. Thanks David and Jay

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase

McGee Toyota responded to this review

October 30, 2013

Maureen, I'm happy that you decided to return for your second purchase with us! Thanks for leaving this review. As you know, we are here to help should you encounter any problems whatsoever. Also, be sure to connect with us on Facebook and Twitter to stay informed with specials and events that we have going on. Brad Taylor | brad@mcgeecars.com


(1-10 of 50 reviews)