Mercedes-Benz of St. Charles / smart center of St. Charles

Mercedes-Benz of St. Charles / smart center of St. Charles

225 N Randall Rd, St Charles, IL 60174

New 888-553-6978
Used 888-554-3120
Service 888-410-3476

Deliver the Dream

Average Ratings

4.9 out of 5.0
48 out of 49 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 55 reviews

Featured Review

5.0 out of 5.0

Outstanding Service

by from St Charles, Il |

Mercedes-Benz of St. Charles always has the best service. Everyone is so professional and friendly. Excellent attention to detail and very honest. I would never go anywhere else.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Mercedes-Benz of St. Charles / smart center of St. Charles responded to this review

December 31, 2013

Thank you. We appreciate the feedback.

5.0 out of 5.0

E350 A Service

by from St. Charles, IL |

I had the 'A' service done to my E350 on this visit. I was given a loaner car - so was not inconvenienced. The process of dropping off and picking up was quick and easy. Everyone I came in contact with was pleasant and friendly. I will not hesitate to return.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Experience

by from St. Charles, IL |

After finding a used vehicle that would meet my needs, there was an issue with a CarFax regarding my trade-in. Andrew did everything he could along with the Finance Department to resolve the issue and come to a great deal that was satisfactory to all. At 70 years of age and having bought as many cars as I have, this was the most pleasurable experience that I can recall. THank you Mercedes Benz of St. Charles for making what could have been a bad event turn out great.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

First Time Purchase

by from Addison, IL |

This was our first visit to MB of St. Charles and we couldn't be happier with our decision to visit and purchase a vehicle.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

All the people at your St. Charles were verry good

by from Acme Pa. |

Great Job. I was from out of state picked me up at the airport everything was Great!!!!!!!!!!

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Battery Issues

by from Saint Charles, IL, 60175 |

My car needed a jump start and the technician who came out recommended that I go to the dealership to have the battery checked. The battery was in fact past it and they replaced it quickly and efficiently. I give them full marks.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

James sacrey

by from St Charles, il. |

Very pleased with service department help answering my questions about service B and explaining the on items on my receipt.

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Customer Service
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Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Customer is their 1st Priority!

by from Hoffman Estates, IL |

Our experience was painless... Scott Anderson was so quick to call me and letting me know if I need to test drive the Smart, I can just call him to set up an appointment. When we were at the dealership, Scott was with another client, but we did not wait at all. All necessary steps, like checking our credit report was taken care of & filling out paper work was done as well... staff are so pro-active. The owner, staff and financial advisor was so customer friendly and always checking on us how we are doing... offered some goodies from their Smart Store :)

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service as always

by from St charles |

Great facility and customer service.

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Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Steve Heinking, service manager

by from Naperville, Illinois |

Steve provided an outstanding service during my visit.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Happy car happy customer

by from St. Charles Illinois |

It's a beautiful place. They treat me with high respect and kindness.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 55 reviews)