I recently traveled 3 hours to visit this dealer, with the intentions of purchasing a used Hyundai. Prior to planning this trip, the sales staff ASSURED me that the car I was inquiring on was Certified Pre-Owned. After having traveled several hundred miles and spending nearly 3 additional hours test-driving, looking the vehicle over, etc., we walk into the office to finalize a deal, and they inform me that it's not a CPO car. In an attempt to salvage things, we offer to work numbers on another vehicle, and are continually told by sales staff that "we'll work something out". In the end, sales manager wouldn't budge on any pricing, despite us having wasted countless hours and drive time. While I recognize the numbers would not have worked in their favor, I think finding some common ground on pricing (even if it meant a little heartache on their side) would have been the right thing to do. It's a lesson in customer service, instead of customer-serve-us. It boils down to a lack of accountability in advertising. Sounds like there are a number of managerial/owner changes, and this place really needs to sort things out. Sales staff was pleasant, but clearly lacked an understanding of any of the processes. If you're looking for a Hyundai, I'd suggest another dealer. I found a great one about 25 minutes south...
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