Bob Rohrman's Gurnee Hyundai

6251 W Grand Ave, Gurnee, IL 60031

New 888-574-6160 New888-574-6160
Used 888-487-5122 Used888-487-5122
Service 866-416-2631 Service 866-416-2631


Average Ratings

4.6 out of 5.0

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  1-10 of 84 reviews

Featured Review

5.0 out of 5.0

Professional dealership

by from Gurnee, IL |

I was helped by Brian Ziolko he was outstanding. It was the second car he sold us

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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Unknowledgeable used car staff

by from Kalamazoo, MI |

I recently traveled 3 hours to visit this dealer, with the intentions of purchasing a used Hyundai. Prior to planning this trip, the sales staff ASSURED me that the car I was inquiring on was Certified Pre-Owned. After having traveled several hundred miles and spending nearly 3 additional hours test-driving, looking the vehicle over, etc., we walk into the office to finalize a deal, and they inform me that it's not a CPO car. In an attempt to salvage things, we offer to work numbers on another vehicle, and are continually told by sales staff that "we'll work something out". In the end, sales manager wouldn't budge on any pricing, despite us having wasted countless hours and drive time. While I recognize the numbers would not have worked in their favor, I think finding some common ground on pricing (even if it meant a little heartache on their side) would have been the right thing to do. It's a lesson in customer service, instead of customer-serve-us. It boils down to a lack of accountability in advertising. Sounds like there are a number of managerial/owner changes, and this place really needs to sort things out. Sales staff was pleasant, but clearly lacked an understanding of any of the processes. If you're looking for a Hyundai, I'd suggest another dealer. I found a great one about 25 minutes south...

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Nice dealer

by from Schaumburg, IL |

Mike Rancharan did an outstanding job, thank you! .

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

loved it

by from Gurnee, IL |

very pleasant experience. the estimate for how long it would take was accurate and i had no problems. very easy process

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Nice facility, trustworthy staff

by from Gurnee, IL |

I was singed in right away. Service was performed quickly. All staff were pleasant.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Beyond Excellent!!!

by from Gurnee, IL |

Nick & Vince made sure my vehicle was taken care of in a timely manner and explained other services that would be needed.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Smooth

by from Gurnee, IL |

Saw dealership when I moved to town. Had really good experience

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Amazing Experience

by from Gurnee, IL |

The service advisor was very helpful and polite. .

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best in class!

by from Gurnee, IL |

Very prompt and courteous good communication they called me when it was almost ready and when it was ready

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Customer Service

by from Gurnee, IL |

Everyone who helped was courteous and provided great customer service thank you!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 84 reviews)