- Repair & Care
We started in 1990 as Wholesalers. Disillusioned with the confrontational sales process in dealerships we had worked at during the 1980's, we started a business where we would purchase traded-in vehicles from new car dealers and re-sell them to other new car dealers.
Business was brisk, and soon we needed a place in which to get these cars ready. A big old barn-like building was located in Highland Park and we named it...The Autobarn ... and went to work. But something strange happened...people stared to come in, and asked if they could buy the cars before they got wholesaled!
282 out of 312 people recommended this dealer.
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This was my first car buying experience, and let me tell you, it was tedious. That is of course before I met Gianna from Autobarn in Evanston. I had previously went to other dealerships, that followed the same routine of focusing on the monthly payments and not telling me what I was actually paying for the vehicle in total. I would hash out their numbers and come up with an out-the-door price completely different than what they were saying. Make sure you know how they are calculating interest, and doc/plate/etc. fees are standard. Go in with a calculator and make sure you get the right amount of payments!. Gianna clearly outlined the payments and told me EXACTLY what I needed to qualify for the INTERNET price. I qualified for all, (documentation provided), and even got a great price on their extra warranty that covers minor dings and clear protective coating, granted, I wasn't going to get it but I figured since I got a great price (decently sold OTD below MSRP!) I had some wiggle room. At the time of purchase, the vehicle only had one key and the GPS card was missing. Gianna stayed till about midnight trying to locate them but couldn't. She then said she would contact me as soon as possible to order a new card and get a key made. To my surprise, she continued to contact me to keep me updated, unlike military recruiters that once they have your signature they ignore you completely. Although she already made the sale, she kept calling to see how the car was and if I was enjoying it (the car was a NEW 2013 Juke NISMO), When ever I called she did not transfer me to services or other departments, she personally made herself available if I had other questions. She is a great employee for Autobarn, and would definitely recommend to everyone, also a shout out to Sal who took some time to talk to me about other Nissans as I waited for a key to be cut out, and to services for remembering my key and GPS situation.