- Repair & Care
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by Lexus lover from DesMoines, IA |
Bought an SUV recently, Waited for 4+ hours to have the sales process done as the sales person was busy serving 2 customers at the same time. I had to follow up with them to arrange for the services promised. At the time of purchase they gave me only 1 key, promised to get back me on 2nd key for the car, but no response. They have a 3rd party vendor to process the title & registration for out of state sales. They issued temporary registartion that was valid for 30 days, Now my temporary registration was expired as its been more than 30 days, but not received the license plates yet. Their response is that they can not speed up the process, I will have to wait until I receive it and not sure when will I be receiving it. This dealership has a very big facility, nice apearance, speaks about outstanding customer service but definetly not upto the mark.
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Shopped for a used car
Does not recommend this dealer
Did make a purchase