Chicago Northside Toyota Scion

Chicago Northside Toyota Scion

5625 N. Broadway, Chicago, IL 60660

New 866-490-3931
Used 866-440-7907
Service 877-847-1769

Average Ratings

4.2 out of 5.0
22 out of 28 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 28 reviews

Featured Review

5.0 out of 5.0

service review

by from Chicago, IL |

Jeff is someone I feel I can trust to tell me what must be fixed now, and what will be coming in the future. He doesn't tell me something needs to be fixed if it doesn't need to be.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

Great service, great facility

by from Chicago IL |

Can always schedule an appointment in a time that's good for me. I can wait in comfortable surroundings. I'm treated with respect.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Wonderful service.

by from Chicago |

Everything from beginning to end. Appointment was a breeze to set up. Drop off was quick and informative and the work was done quickly and well.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Very expensive parts and services

by from Chicago, IL |

I went there to fix a very simple problem in the car. after 20 minutes of coordination with parts shop and staff, the receptionist said it will cost about $400! when I went to the next mechanic workshop they fixed the problem by $50 including the original part ! It's not the first time I encounter such a problem. last time which I went there, the discrepancy between their services and the other certified mechanic workshop was about about $4000 !!! and dealership said they won't guarantee to fix the problem but the other certified mechanic in the city guaranteed it for 3 months! You can justify yourself about this dealership.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great Service

by from Chicago IL |

The process was smooth from start to end. I liked the online scheduling feature, email, the welcome part and the end when I was told that my vehicle was ready.

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service, professional staff!

by from Chicago, IL |

Professional staff that keeps me well informed about car issues. I also REALLY appreciate the business center that enables me to bring my computer and work while waiting.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Convenient & Timely Service

by from Chicago, IL |

convenience of dealer location, politeness of staff, and timeliness of service. Also the complimentary car wash is always nice and very much appreciated.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Outstanding service

by from Chicago, IL |

Very professional and very friendly service -- as good service as I've ever received from a car dealership. Thanks -- really appreciated!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Well trained and professional service team

by from Chicago, IL |

I never have to wait when I arrive for my service appointment (even when I arrive early). The service team makes an extra effort to get me out quickly when I pick up my car.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Service on 2010 toyota

by from Northside Toyota Chicago |

This survey is clearly invalid since, when I tried to select the second star from the right in response to question number 1, the only one that would register was the Excellent star to its right. the answer is rigged.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Well Done

by from Chicago, IL |

Professional conduct; clean facilities; hospitable waiting area; courteous service personnel; clear explanation of procedure; efficiently run; timely; car returned washed

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 28 reviews)