- Repair & Care
At VW of Rochester,we strive to give you the best buying experience possible without the high pressure,big dealer tactics. we can provide a Carfax on every vehicle.our consultants are here to help you find the right car at the right price.Trades welcome!
please check our website www.vwofrochesternh.com
45 out of 45 people recommended this dealer.
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by Happy VW Owner!
We live in Wisconsin and wanted a particular used car (a VW Beetle Bug Convertible), and we found it online through this dealership. I was nervous because I am not the type of person who generally buys used cars and definitely not the type of person who makes a major purchase sight unseen! I worked with the BEST sales person whose name is Jimmy B. He went over and beyond what most people would expect. He promptly answered calls and email messages (and there were many). He answered all questions (and there were many). He addressed all concerns (and there were many). Once we made the decision to purchase the car, Jimmy had the car completely checked over and cleaned/detailed for us - complete with flower in the vase. He even suggested that we mail our license plates to him so that he would have them on the car when we picked it up. The office staff and service staff were also great to work with. At first we were going to hire a transport company to pick up the car for us, but that got complicated, so we decided to make it an adventure! We booked flights from Green Bay to Boston, where Jimmy personally picked us up! Amazing customer service. When we got to the dealership we were amazed to see that it was a small, family run business and not like the impersonal, mega-car/dealerships we have in our area. My husband and I were so impressed with EVERYTHING that we said that we would repeat our long-distance adventure and buy our next car (used or new) from this dealership when the time is right. I marked five stars/excellent on all aspects of this review; however, Volkswagen of Rochester NH, and Jimmy B, are ten stars plus!