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Mitchell Subaru

(465 reviews)
2025 consumer dealer award
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2025 consumer dealer award

Reviews

(465 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mitchell Subaru from DealerRater.

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It doesn't get better than Subaru in Canton, CT.

It doesn't get better than Subaru in Canton, CT. Vinney always takes great care of me. Very kind, patient and knowledgeable- he's the real deal!!! Extra bonus- dog friendly. Even my cherished pupper- Rebel gives 5 stars for service and kindness :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Linda, we're delighted to hear that Vinney and our Mitchell Subaru team have been taking such great care of you and Rebel! We love being a dog-friendly dealership and appreciate your kind words. Thanks for sharing your experience with us!

Extremely friendly, professional and take excellent care

Extremely friendly, professional and take excellent care of my Crosstrek. Been with Mitchell's since 1995. LOVE that group.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mary, we're delighted to hear that you've had a positive experience with us at Mitchell Subaru over the years! Thank you for your loyalty and kind words about our team. We look forward to continuing to take care of your Subaru Crosstrek!

Their service department is excellent.

Their service department is excellent. Laura is professional and knowledgeable. A pleasure to do business with Mitchell's and Laura.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Deb, we're delighted to hear that Laura and our service department at Mitchell Subaru made your experience a positive one. Thank you for the kind words! Safe travels!

Dylan did a great job of listening to my concerns &

Dylan did a great job of listening to my concerns & addressing them.! And the shop was very efficient & didn't take a long time. I also liked the video of the inspection they sent me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that Dylan and our team at Mitchell Subaru provided efficient service and addressed your concerns. It's great to know you appreciated the inspection video as well! Thanks for sharing your experience with us!

Everyone was extremely helpful especially Nicole.

Everyone was extremely helpful especially Nicole. The whole process went smoothly. Nicole took the time to explain all the new features of the car and ensure that I was comfortable driving it. I would feel comfortable calling her in the future if I have any questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rosemary, it's wonderful to hear that Nicole and the Mitchell Subaru team made your experience smooth and informative. We're glad you feel comfortable reaching out with any future questions! Enjoy all those new features in your car!

Very good customer service.

Very good customer service. Service was done quickly and in line with what required. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We really appreciate you taking the time to leave Mitchell Subaru this awesome review, thank you!

Everyone at Mitchell Subaru was extremely helpful.

Everyone at Mitchell Subaru was extremely helpful. JP the salesman was great and understood our needs. They really took the stress out of buying a new car, as it’s not my favorite thing to do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, we're delighted to hear that JP and the team at Mitchell Subaru made your car-buying experience stress-free. Thank you for choosing us!

Excellent service and battery care.

Excellent service and battery care. Service staff friendly and responsive. Great environment. Will return again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Susan, we're delighted to hear you had a positive experience with our team at Mitchell Subaru! Thank you for the kind words and we look forward to welcoming you back in the future.

Went in for my basic care they loaned me a car and when

Went in for my basic care they loaned me a car and when the process was over they sent me a video on what they did and what they found. I was extremely impressed and Dylan couldn’t have been nicer. Pricey but worth it Thanks for the care

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Robbie, we're delighted to hear that Dylan and our Mitchell Subaru team provided a thorough service experience for you. We appreciate your feedback and are glad you found value in our care!

Service dept always a good experience.

Service dept always a good experience. Car goes in at splinted time, service advisor keeps you posted on progress and service done in timely fashion. Inspection report given is helpful to call your attention to current/ future items to be aware of. Tori (service advisor) was very informed, helpful and pleasant. This is the 3rd Subaru that I have purchased/ had serviced at Mitchell. Always a good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anthony, we're delighted to hear that you've consistently had positive experiences with our service department at Mitchell Subaru. Tori and the team strive to keep you informed and ensure a smooth process every time. Thank you for your continued trust in us!