Papa's Chrysler Dodge Jeep RAM

Papa's Chrysler Dodge Jeep RAM

585 E Main St, New Britain, CT 06051

New 888-471-7597
Used 888-471-1738
Service 888-474-8580

Our People Make the Difference, Our Prices Make the Deals, CT'#1 Volume and most reviewed CDJR dealer

Average Ratings

4.0 out of 5.0
7 out of 9 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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1-9 of 9 reviews

Featured Review

5.0 out of 5.0

Great experience!

by from Long Island NY |

All negotiations and preparations done by Internet and phone. Buying process fast and easy. Sales rep Evan took the time to go over all features of my new car and answer all questions. Made me feel very comfortable! I am very happy.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Papa's Chrysler Dodge Jeep RAM responded to this review

September 20, 2013

Geane, Glad you found the process fast and easy. I've been telling people for years that as long as they are dealing with someone honest like us that they should be able to complete the entire process online. Thanks for the feedback, Dom Papa

1.0 out of 5.0

GET IT IN WRITING!!!

by from Branford, CT |

Warning to future customers!!!!!!! Do not believe anything they say! GET IT IN WRITING !!!! I purchased a new Jeep Grand Cherokee which I paid almost 50 k for and received nothing but lies about free oil change and tire rotation for a year and lifetime extended warrantee, which they called me 2 weeks after purchasing telling me they don?t do lifetime warrantees for my specific vehicle. Even though I signed the contract I did the nice thing and just canceled it and resigned another one. Then I went to make an appointment for the oil change that I was told repeatedly by Jeffrey Juaire the business manager that I would get free oil change and tire rotations, I find out I do not have this, better yet Mr Juarire gets on the phone with me and says he never said this???? My husband and I were there when he repeatedly said this. I have no problem paying for my oil changes but the fact of being lied to and given false information. On the positive side It is a large dealership with a cool showroom that is filled with old cars and even has a little fried food joint inside, but I will never go back to that dealership again, I will happily pay a dealer that I can trust. I love JEEPs always have but I don?t think I will by another one after all this headache. I wish I read more reviews!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Garry Cwikla is the best!

by from Wethersfield,ct |

Garry is more like a friend helping you get the car you want rather then a sales person. I am going to him from now on. I love my new 2013 challenger and couldn't be happier!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Papa's Chrysler Dodge Jeep RAM responded to this review

July 3, 2013

Kyle, I just wanted to thank you for the review and for choosing Papa's to purchase your 2013 Dodge Challenger. Nice to see Garry Cwikla called a friend. He usually gets called Uncle in a lot of these reviews. I'll keep my eyes peeled for that white Challenger when I'm in Wethersfield. Thanks, Dom Papa


4.0 out of 5.0

A good online shopping experence

by from Hudson, NY |

Professional and courteous. All calls or email were returned promptly and followed up on. Dealer expressed a genuine interest in selling me the car I was interested in but was not pushy or overbearing.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Papa's Chrysler Dodge Jeep RAM responded to this review

May 29, 2013

Hi Andrew, Thank you for the feedback. Yes we know your time is valuable and we like to treat you as such by returning your calls. We try not to be pushy or overbearing. That's what mother in laws are for ;), Thanks, Dom Papa


5.0 out of 5.0

Great experience...I love my Avenger

by from East Hartford, Ct |

I had gone to Papa's Dodge to look at a used Dodge Avenger SXT. When I got there not only was I greeted politely by the receptionist, I felt as if I walked into a classic car museum/classic dealership/car hop from the 50's. The dealership isn't just full of cars...it has a classic car area with some beautiful muscle cars from yeateryear, a barbershop, a diner and a lounge. My salesman David was awesome. He was down to Earth and just a regular guy. He had to give me the bad news that the car I had wanted to look at had been sold, but allowed me to take a look at it. After that, I knew it was something I was definitely interested in, however the only other Avengers they had were brand new and I had thought that a new car was out of my league. "Nothing is impossible" is what he told me and he got right to work to see if my situation would allow me to afford a new car. Much to my surprise he was right...it wasn't impossible. After seeing the very fair trade Papa's Dodge was willing to give me for my car and what my bottom line would be we took the Avenger out for a test drive. David was very knowledgeable about the car and took the time to show me where evrrything was and what it did. He answered all of my questions, even the stupid ones. The one thing the 2013 Avenger I purchased was missing was a spoiler. David said "I'll order you one. You want one I'll get you one". He had told me he would order the spoiler on Monday (I bought the car on Saturday). Not only did he put the order in, he did it first thing and called me before 9:30am to tell me. Jeff in their financial department went to great lengths to find the right situation for me and the payments I was looking for. Papa's Dodge was a great car buying experience for me and I recommend them to anyone looking for a Dodge.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Papa's Chrysler Dodge Jeep RAM responded to this review

May 13, 2013

Erik, Thank you for the wonderful feedback. I'm glad that Dave Corbin was able to show you that "Nothing is Impossible" here at Papa's. Glad we were able to get you the Avenger you wanted and the spoiler as well. We do a lot of accessories here in our Parts and Service Department. Thanks, Dom Papa


5.0 out of 5.0

Good Experience

by from winsted,ct. |

I was looking for a second car for my wife,as she has a promblem with her leg from time to time and wanted something with a smoother ride then my compact. By luck I logged on to your web page and on the bottom of the first page was this beautiful Park Ave. We went to look at it that afternoon, sent an e-mail as they were not open at the time we looked at it and they responder the next day and as they say "the rest is history". Went an saw the car, liked it, made our offer, no pressure from the dealer they did what we asked of them and even found somethings we hadn't seen and fixed them without asking us for a penny more.Would like to thank "AL"from the used car shop for his help as he called to tell us they had found a problem and were taking care of it and pick up would be put off by a day so we didn't drive to the dealer and not be able to drive home.Wife loves the car,all is good, thanks again. Bob&Mary,

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The only place that met my expectations

by from Guilford, CT |

I had a very limited time to search for a vehicle that I needed for work after mine had broke down. I searched high and low and I saw one at Papa's that matched all my criteria. I almost thought it to be too good to be true. When I arrived I was pampered and given hard working great service and a great deal. Now I must be dreaming. But no this was all real and now I am cruising around in my almost brand spankin new truck and I love it. Thanks Papa's Dodge!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Papa's Chrysler Dodge Jeep RAM responded to this review

October 21, 2012

Hey Joe, Thanks for the wonderful review. I hope you are enjoying your Used Dodge Ram 1500. I know you have a lot of choice for car dealerships between Guilford and New Britain and I thank you for choosing Papa's Dodge. I will be sure to share this with Garry Cwikla. Thanks, Dom Papa


1.0 out of 5.0

You will not believe this

by from milldale |

I will never buy a car or truck from Papa's Dodge ever again i wrether walk befor i befor i go to this place very disappointed and it was my first car that i bought from a dealership never again

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Car shopping made easy

by from Bristol, CT. |

This was my second purchase at PAPA's,its about the friendlyest place I've seen. They make you feel at home andcater to your every need. I'll be going back next time I need a car. Good bunch of folks down there.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Papa's Chrysler Dodge Jeep RAM responded to this review

October 21, 2012

Hi Doc, Thank you for the review and the repeat business. Glad that we made you feel at home. Thanks, Dom Papa


(1-9 of 9 reviews)