Rogers Auto Group

Rogers Auto Group

2720 S Michigan Ave, Chicago, IL 60616

New 866-482-9359
Used 866-794-3288
Service 888-478-8327

We're Different, We're Better, and We'll Prove It.

Average Ratings

4.8 out of 5.0
116 out of 120 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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    111-120 of 121 reviews
5.0 out of 5.0

EXCELLENT! EXCELLENT! EXCELLENT!

by from Chicago, IL |

Wonderful experience! Excellent customer service. Extremely knowledgeable staff! I would never shop anywhere else. They are honest, sincere and eager to please the customer. When I drove out in my new vehicle, I was certain that I had gotten the best deal!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Rogers Auto Group responded to this review

February 13, 2013

Thank you for taking the time to review your experience with us. We truly appreciate your enthusiasm and feedback. We strive for customer satisfaction throughout every experience and we are pleased that we were able to accomplish a high rating with you. Feel free to follow us on Facebook and Twitter for any maintenance tips or money saving offers. Sincerely, David Ortiz, dortiz@rogersautogroup.net, (312)881-3460


4.0 out of 5.0

So-so

by from Chicago, IL |

I had a pleasant experience with R.A.G. Allen W. is a very helpful and experienced Sales Consultant. Every question I had he answered to my satisfaction and took his time with me. This was my first experience going into a dealership on my own. He eased my nervousness by making me feel welcomed. Although, I was very upset when I left bc the car I took for a test drive drove smoothly until I drove it home. The car felt wobbly. I called R.A.G to schedule an appt for service. I took the car in and I explained to them the probs I was having. They claimed the car had "new tires" and theres nothing wrong with the car. New tires suppose to ride like that. Being a woman, who knows doodle squat about cars. I believed what I was being told but after awhile driving my car that feeling became annoying. So, I took the car to an outside menchanic and had it inspected and I was told that the rear tires are bad and that I needed a new control arm bushing. Now, im highly upset bc I felt like I was being brushed off at R.A.G instead of them taking their time with me to correct the prob I was having.Until I get this situation fixed, while its under warranty I'll be happy...

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Customer Service
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best Dealer Experience Ever

by from Chicago |

From start to finish, PJ Martin and the entire team at Roger's Auto Group are a great example of how to run a car dealership. They put no pressure on us, answered all questions, even answered questions about competitive vehicles we were also considering. If you are in the market for a new car go to Roger's Auto Group in Chicago and ask for PJ Martin, he is quite the opposite of the stereotypical saleman, and makes you feel like your a member of his family!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Rogers Auto Group responded to this review

March 26, 2013

Paul, thank you so much for taking the time to write this five star review for us. We really appreciate your kind words! At Rogers Auto Group, we always strive to provide a pressure and stress free car shopping environment for our customers, and it is good to know that we held true to that goal. If there is anything else we can do for you, please don't hesitate to let us know! Thanks again, see you next time! Sincerely, David Ortiz, dortiz@rogersautogroup.net, (312) 881-3460


5.0 out of 5.0

Your first choice when buying a car

by from Chicago,il |

This place really works hard for you. They don't play you around. I just want to thank Charles (salesman) for taking good care of me and or being patient. He was very understanding and didn't give me any pressure or Didn't insult me of my credit situation. Although it took almost 6 1/2 hrs they were very honest and clear about what's going on and good about keeping me informed of what's happening with the finance department. Got the car of my dreams... For now and yes I will refer people here especially when you think you can't get great deal. Look for Charles he is awesome!!!

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Customer Service
Buying Process
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service Experience

by from Chicago, IL |

I brought my car in with a flat tire and break lights out. They did a very thorough inspection of the tire and gave me options, explaining everything very clearly. The inspection only took about 15 minutes. Unfortunately, the technician for the break lights was not in, so they had to keep the car overnight. They offered to call me a cab home. I got a call first thing in the morning, informing me of the problem (which was covered under warranty), they fixed it immediately and I had my car back less than an hour later. Keith was very thorough in his follow up with me, and everyone down to the cashier was exceptionally friendly and helpful. Great experience!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

will never go back

by from chicago,ill |

i went there lookin 4 another car bc i have a baby on the way n all i got was the run around

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Customer Service
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Shopped for a new car

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

I Should Have Went Here First!

by from Chicago, il |

This was one of my best experience with a car dealer. Charles made me feel very relax . He was very up front with the whole ordeal.... The car I got needed a little touch up, and he had no problem with seeing that it was done. I highly recommend that every stop in and see Charles in used cars.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Roger that!!

by from Chicago, IL |

I was having some pesky mechanical trouble with a 9 Chevy that I was financing, and brought it by Rogers a couple weeks ago to see about repairing it or trading it in. always drive by that spot on my way to work but had never stopped in before, and all I can say is, I never expected an experience at a car dealership to be so pleasant. I felt like everyone was on my side, from the service manager to my salesman to the finance department. With the help of these fine employees, I ended up trading in my old car for a brand new Malibu, with payments barely higher than I was paying before. Let just say I don miss my old car at all!! It is such a pleasure to be cruising around town in a brand new car, all with the help of Rogers Auto Group. If you want to be treated RIGHT, check out this dealer, they will not disappoint!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Customer for life!!

by from Chicago, IL |

I visited Rogers Auto Group for the first time last week after browsing the inventory on their website. It's really conveniently located just south of downtown, and their showroom is quite impressive. I was immediately set up with a friendly salesman, who showed me my options and took me on some test drives. He was very helpful and I never felt like I was being pressured. It was quite the breath of fresh air, and made the whole process very stress-free. I also don't have the best of credit history, but the finance department worked their magic and set me up with a great car and great payment. I drove off the lot that day in a brand new car. Thank you Rogers Auto Group. You have earned a customer for life!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Rude sales associates

by from Indianapolis, In |

I didn't even get the opportunity to see if I could get financed through this dealer. The guy who called was EXTREMELY rude over the phone. Their website proclaims to help credit challenged people so that is the only reason I sought them out. The salesman tried talking down to me and over talking me... Big Negative! I may have credit issues, but there is nothing wrong with my pockets!!!!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


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