Why Center Subaru? We'll share the reasons why we drove almost two hours each way to purchase a vehicle with them and why buyers, male or female, near or far, can shop with confidence at Center Subaru. My wife and I have had our fair share of vehicle purchases, and this vehicle purchase was THE best car buying and dealership experience we have ever had! From the very prompt reply to our internet inquiry, and direct answers to our questions, right through the delivery of our new car. My wife had me shopping for a very specific XV Crosstrek with a 5 speed manual transmission. There are few of them on dealer lots anywhere, and many of the ones in dealer inventory were already spoken for. Without any high pressure sales tactics, Center Subaru earned our trust and confidence. Knowing we were several hours away and we had a trade, they provided a contingent trade value. Contingent upon it being everything we said it was. Their trade value was very fair! They listened to what we wanted in a new XV Crosstrek and heard us. We were confident they would find the XV Crosstrek we wanted, so we gave a deposit over the phone. As expected, a very short time later our Crosstrek was located and secured for us. With our odd schedules plus some other obligations, we were unclear on how quickly we'd be able to take delivery. They were super accommodating and there was absolutely no pressure. Everything was done at our convenience. We made the necessary arrangements and scheduled delivery for the following weekend. We were given the appointment time we had requested, and they were waiting for us upon our arrival. Our salesman, David, was as courteous and professional in person as he was on the phone and via email. We were given a thorough tour of their impressive dealership, including their super clean and climate controlled service facility. The trade inspection was conducted without issue, and the contingent value provided was honored. The whole process from start to finish was pleasant to say the least. We couldn't be happier! Because of the high level of satisfaction we have, we will be sharing our awesome experience and referring anyone we know looking to purchase a new Subaru or a quality pre-owned vehicle to Center Subaru. Upon arrival at the dealership, we saw our new Crosstrek proudly displayed out in front. It was shiny and spotless, prepped and ready for delivery. From the very beginning of our contact with the dealership, it was made clear the vehicle being traded was my wife's vehicle and the Crosstrek being purchased was for my wife. Our salesman and the finance manager addressed her directly, and treated her with respect from introduction through end of deal. Please don't misunderstand, we were both treated with respect, but having been blatantly ignored during previous vehicle purchases at other dealerships, my wife took note of their thoughtful attention. Our salesman took his time, saw to it every detail of the experience was perfect. He spent as much time as we needed going over the features of our new XV Crosstrek in such detail it was easy and we left with no questions. He absolutely knows his product and it shows! Center Subaru through their outstanding employees...Amy Ouimette, David Robinson and Kit Nan, offered exemplary customer service, displayed the highest standards of professionalism, and delivered a quality vehicle. The bar has been raised at Center Subaru, and all dealerships should aspire to emulate the outstanding service we experienced first hand. We couldn't be happier with our experience. Center Subaru as a company, Amy Ouimette (in the Business Development Center), David Robinson (in Sales) and Kit Nan (in the Finance Office) should all be proud of themselves for a job well done! It was evident to us, this was just business as usual for them, and what a great business it is! When you do things right all the time, it shows! Thank you Center Subaru!
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