Maplecrest Ford Lincoln

2800 Springfield Ave, Union, NJ 07088

New 888-804-2316 New 888-804-2316
Used 877-299-3242 Used 877-299-3242
Service 866-731-2907 Service 866-731-2907

Think Ford? Think Maplecrest of Union for the best deal around!


Average Ratings

4.7 out of 5.0

Customer Service
Buying Process
Quality of Repair
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  1-10 of 109 reviews

Featured Review

5.0 out of 5.0

Benjamin Rosario

by from Edison, NJ |

With no doubt Benjamin ("Ben") is someone I will ALWAYS trust, refer and work with! Ben has been trustworthy and have done so much for not only me but my family. 4 Cars and counting! With no doubt when my daughter spoke to me about needing a car while i was out of state, he IS who I trusted and still do trust with my family... Never thought I would ever say there was a dealer out there that I totally feel comfortable with (without a gimmick) until him...The Best!

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  • Not Applicable
    Quality of Repair
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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

service waiting

by from Summit NJ |

I am cosistantly disappointed about wait times for simple oil changes. What is a the point of a appointment, if it basicly means nothing to the customer. I have purchased 3 vehicles from the dealership and the same problem has never been addressed. The waiting area has improved and that is just superficial face lift.

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    Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

Service Department

by from Basking Ridge, NJ |

It is my opinion, after several visits that the Service Department at Maplecrest is in desperate need of training/re I training in the way of courtesy and professionalism. Some, not all, of the front-end service representatives seem to take rudeness as a sport. Fortunately, they pick and choose just who they are rude to thereby not inflicting their insulting and crude behavior to all customers. I speak from experience as I have watched them. This is something that management needs to address as one never knows, just by sight, who they are being rude to. I found the Sales Department addressed customers in a polite and courteous manner. The same cannot be said of the Service Department.

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Maplecrest Ford Lincoln responded to this review

October 23, 2015

Thank you for bringing to our attention your concerns and observations. Our management supports and encourages a corporate culture of professionalism, respect and courtesy. We take these comments, therefore, very seriously. We do not accept rudeness as a sport or crude and insulting behavior as a rule. While we also understand that many of our customers and front-line employees have developed (and enjoy) long-term relationships, we must always ensure that all customers feel comfortable within the service department. Sincerely, Jen Miller - 908-964-7700


5.0 out of 5.0

VERY Impressed with entire shopping experience

by from Wayne, NJ |

I recently had the BEST buying experience at Maplecrest Ford Lincoln thanks to our salesman Ray SHUTA and manager Jose JIMENEZ. They both made sure that my wife and I were well taken care of and provided us with an amazing lease deal on a 2016 Lincoln MKZ. Jose was the one who got the great deal for us and made sure all our questions were answered completely. He was very patient in the process of leasing our new car and was out to get us the best price he could. Ray took us out in the car and showed us all its features and gave us some valuable tips and user advice. My wife is a little overwhelmed by electronics but by the time we left the lot she was giving voice commands to the onboard computer like a pro. Both these guys followed up with us after the sale was done to make sure we were happy and satisfied with our new car. That rarely happens these days in the car industry! Jose was even nice enough to have the new license plates put on at our house as another 'thank you' so my wife didnt have to travel to the dealership. Maplecrest Ford Lincoln definitely has earned top marks in my book of great car dealerships and I feel this will be the start of a long lasting relationship!

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Maplecrest Ford Lincoln responded to this review

October 23, 2015

Thanks so much for this awesome review. I have no doubt that your wife learned everything about, and understand Sync, after working with Ray Shuta as he loves to help customers feel comfortable and confident in the latest tech. We're so happy to hear that Jose made sure you had an excellent experience. We're proud to have these two guys on our team. Thanks for being a valued customer, for choosing Maplecrest Ford Lincoln of Union and for taking the time to write this wonderful review. We appreciate your business and look forward to seeing you again for your first service. Sincerely, Jen Mille


4.0 out of 5.0

Recent Purchase

by from New Jersey |

Visited dealer for a recent purchase. Great vehicle find. No pressure sale and friendly rep who worked to my comfort. Appreciate the service and deal.

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Shopped for a used car

Does recommend this dealer

Did make a purchase

Maplecrest Ford Lincoln responded to this review

October 23, 2015

Congratulations on your purchase! Thank you for taking the time to write about your experience. It is magnificent to know that our staff was able to provide you with the pressure-free and professional service that Maplecrest Ford Lincoln is known for. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jen Miller


5.0 out of 5.0

Great customer service

by from Brooklyn, NY |

This was my first time purchasing a truck at MapleCrest of Union. Great shopping experience, Alex Ortiz was my sales representative. He was extremly helpful, knowledgeable and it was a pleasure working with him. He worked a great deal for us with our trade in and I highly recommend MapleCest of Union. They made me feel very comfortable and made the buying process a breeze. I will defiantly return to buy another vehicle and hands down will recommend this dealership to others. Thank you again MapleCrest!

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Maplecrest Ford Lincoln responded to this review

October 23, 2015

Pablo and Doris, I sincerely thank you for going out of your way to write this review about your experience working with Alex. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new truck. If you have any further needs, please come back to see us. Sincerely, Jen Miller


5.0 out of 5.0

Our Purchase experience

by from Elizabeth NJ |

Our sales person Billy was very professional, respectful and have product knowledge and that's what you look for when you go to a dealer to purchase a car. My wife Cathy and I were very happy and please with the whole process and this is our second purchase from maplecrest. Thanks Juan & Cathy

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

OUTSTANDING !!

by from Springfield NJ |

I have to tell you, I went to the dealership Saturday (23 May).. traded in a Mitsubishi and drove out with a Ford. Billy was the best sales associate I have ever had, staff there was also the best . If you are looking for a great deal on an American car, GO THERE !!!! They worked with me, knowing my current situation and I could not be happier. I never once felt like I was dealing with what we think the stereotype "car dealer" is supposed to be. This Navy Chief Petty Officer gives Maplecrest Ford Lincoln eternal thumbs up !!

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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Maplecrest Ford Lincoln responded to this review

May 27, 2015

Hello Chris, I want to say thank you for not only choosing Maplecrest Ford Lincoln, but more importantly, want to thank you for your service. We're honored we had the chance to get you into your perfect vehicle, and I'm very happy Billy gave you the best salesman experience you've ever had. He works hard for our customers, and I'm glad it showed. I really appreciate you taking the time to leave us with this 5 star review, and I hope if there's any other way we can be of service, you won't hesitate to come back and see us again. Welcome to the family. Sincerely, Jen Miller


5.0 out of 5.0

Purchase of 2015 Lincoln MKC

by from Morristown, NJ |

I think it is very rare for someone to say that their car purchasing experience was a pleasure, but Ray Shuta made mine just that. There was no pressure or gimmicky sales tricks. Ray simply provided the information I needed, listened to what I wanted, then found me the car that met all my needs. He didn't try to sell me options or upgrades I didn't want or need. He stepped through the leasing process and provided me with options so that I could make an informed decision. I drove out of the dealership today with the MKC I wanted at a price I was very happy with. I would definitely recommend both Ray and the whole team at Maplecrest

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Maplecrest Ford Lincoln responded to this review

May 13, 2015

Hello Sharon, I want to thank you and let you know that I really appreciate you taking the time to leave us with this review. We take great pride in having our customers drive off the lot with their perfect vehicle, and it makes me happy to see this was the case for you as well. Congratulations on your MKC and please let us know if there's any other way we can be of service. Ray, the Maplecrest Ford Lincoln team, and myself look forward to seeing you again in the future. Sincerely, Jen Miller


5.0 out of 5.0

Wonderful Experience

by from Vauxhall, NJ |

Just to start off I hate to take my car to be serviced. This was not the normal visit. I worked with a very friendly & knowledgable service writer Heidi Stamm. She was extremley helpful & walked me through the entire process without trying to sell me anything that I did not need. This was the best experience I have ever had at a car dealer for service. I would not think twice about bringing my vehical back for service or recommending thisdealership to friends & family. It was truly a pleasurable experience. I would only work with Heidi Stamm!!!!! Thank you for agreat experience.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Maplecrest Ford Lincoln responded to this review

April 24, 2015

I'm thrilled to hear the experience you had with Heidi and our service team was the best you've ever had! We're proud of her and that her representation of our commitment to customer service made such an impact on you. It's great to hear, and we really appreciate you taking the time to leave us with this review as well as coming into see us. I know that Heidi, I, and the rest of the Maplecrest Ford Lincoln team, all look forward to taking care of you in the future. Thank you for the recommendation as well! Sincerely, Jen Miller


(1-10 of 109 reviews)