Acura of Ocean

(1.0) 2 Reviews

909 Route 35 North, Ocean, NJ 07712

Average Ratings

1.0 out of 5.0
0 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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1-2 of 2 reviews
1.0 out of 5.0

I am not a fan of Acura of Ocean, New Jersey.

by from Ocean Grove, NJ |

I recently went in to talk to a salesman about purchasing a pre-owned automobile. The interactions were pleasant enough until we got to discussions over the price. The salesman offered one amount. When I countered with a lower amount, he asked for a credit card as a show of good faith, and then asked me to wait while he had a lengthy discussion with his manager. When they returned, the sales manager took over the negotiations and raised the price. By this time, I had already invested a good part of my morning at this dealer and I suspect that the manager was hoping that I would just cave and agree to the salesman's original price. I would normally have accepted the sales manager's explanation that this was just a simple lack of communication between sales manager and salesperson, except that the exact same thing happened to me before at this dealer. I understand businesses have to make money, but this type of behavior is both disrespectful and unprofessional. I?m not sure who is training the salespeople at Acura of Ocean ? but they need to understand that their customers are smarter than they are giving us credit for. This behavior just reinforces the poor reputation associated with salespeople in the automobile industry. I have nothing against the product being sold by Acura. If you are interested in buying one of their cars, I recommend working with another dealer.

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Not Applicable
Customer Service
Buying Process
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Quality of Repair
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Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Buyer Beware

by from long branch, NJ |

They did what they had to make the sale i brought in a competitor offer and they matched. I had 2 months left on my old acura lease with a lot overage miles on it. we reach an agreement where i paid extra on the new lease and would be free and clear of the old excess millage. ok . However a month later i got a bill from acura financial for the excess millage charge and had to pay. I went in after that multiple times and called them as well only to be brushed off not nice of them very shady. would not have expected this. Then thier idea of a compomise was to offer 25% off service throughout the lease

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


(1-2 of 2 reviews)