- Service & Repair
Volkswagen of Freehold is one of a select few dealerships in the country to win the Generation Best award for customer satisfaction. Our Sales, Service and Parts department has the honor of exceeding Volkswagen of America's strict customer satisfaction guidelines to obtain this achievement. Our service department has also been singled out by Volkswagen of America as an outstanding performer in customer satisfaction, finishing number 1 in the 4th quarter of 2008 in customer satisfaction, and in the top 10 in the country.
Your Satisfaction Is Our Number One Priority!
32 out of 38 people recommended this dealer.
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by Kimberly Colgan
I cannot say enough good things about the experience I had at Volkswagen of Freehold!! Every step of the process was wonderful! I recently purchased a 2010 Volkswagen CC and have NEVER been happier! The sales department was not pushy in anyway and did not waste any of my time. We spoke of the car I was interested in, test drove it and was showed a crystal clear spreadsheet of my payment options based on down payment, interest, length of loan, etc. I then left the dealership to think over my decision (in my past experiences I have always felt trapped in the dealship but not here!) I was able to work with Gerry in the finance department over the phone thus limiting my time there and when I returned my salesman Nick was absolutely amazing!! He allowed me to drive the car again while the paperwork was being drawn up and was overall wonderful to be around! Once in the finance office with Gerry I felt no pressure, I was not rushed in anyway and he took the time to explain everything to me and answered all of my questions! Prior to leaving Nick spent an exorbitant amount of time showing me every feature of my new car and how to work just about everything in it!! Also, when I returned to pick up my plates and mentioned a warning light regarding one of my brake lights a service technician hurried over to find the problem and replaced the light for me! Every staff member in all departments in this place are amazing!! Never in my life has a car buying experience been so pleasing!! I would recommend this dealership to ANYONE and despite how much I LOVE my CC I can't wait to buy from them again in the future!!! Thanks