Haldeman Lexus of Princeton

Haldeman Lexus of Princeton

2630 BRUNSWICK PIKE, Lawrenceville, NJ 08648

New 888-899-3172
Used 888-837-8924
Service 877-719-1723

1.9% APR on Certified Pre-owned Lexus Available. Haldeman Lexus of Princeton

Average Ratings

4.4 out of 5.0
48 out of 56 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 56 reviews

Featured Review

5.0 out of 5.0

New Lease from haldeman

by from Philadelphia, PA |

I have been a client for 4 years, and just got my second lease from Kevin dunn last week. It was a very positive experience overall, as always at this lexus location. I value the quick service, informed answers when asked, and the overall approach to how lexus treats its customers. That's why i got a second lease from them :)

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Haldeman Lexus of Princeton responded to this review

March 28, 2015

Your great feedback truly made our day, Christine. We work incredibly hard to exemplify our commitment to customer care. I am glad that our team was able to show you what we strive to deliver. Should you have other concerns, feel free to let us know. We look forward to making sure that you enjoy your car for many years to come. Check us out on Facebook and Twitter to take advantage of our monthly deals and specials. Sincerely, David Dougherty, General Sales Manager

5.0 out of 5.0

2nd Lexus within 6 mos. Thank you, Kevin!

by from Eastampton, NJ |

Late last year, I was in the market for a new car. Since my cousin's last 4 cars were each a Lexus,.. she referred me to the Haldeman Lexus dealership. I was referred to Kevin Dunn. Working with Kevin was a great experience! I told him what I was interested in, and we discussed my price range and the trade in on my current car at that time. Kevin was upfront with everything and so nice to work with. He worked out a great deal for me! After having the car only 5 months, I was in bad car accident just a few miles from home. The driver of an SUV wasn?t paying attention and slammed into my vehicle. The car was totaled. While I do have injuries, I didn?t have any broken bones. The Lexus I was driving is the reason I technically "walked away". Once the insurance company confirmed what I already knew (that the car was a total loss), there was no question what my next vehicle was going to be? Another Lexus ES350. Again I reached out to Kevin and told him I was in the market for a new vehicle? Needless to say, he was briefly puzzled, as it had only been 5 months since he helped me with a new car. I shared with him what happened (and the car photos). Not only was he sincerely concerned about my well-being, he also immediately began helping me get back into a Lexus ES350. As expected, I wanted the same car, black on black with navigation. Kevin stayed in touch with me every day to keep me posted on his progress finding the car I wanted. In a matter of a few short days,? he had it delivered to the dealership. Not only do I highly recommend a Lexus to every potential car buyer; ? More specifically, I recommend asking for KEVIN DUNN, as your sales rep at Haldeman Lexus!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience with Kevin Dunn at Haldeman Lexus

by from Princeton, NJ |

After frustrating experiences at local BMW and Lexus Dealerships, I called Haldeman Lexus and was introduced to Kevin Dunn. He was friendly, easy to work with, and very patient when getting me the level of detail I required for the sale. Most importantly he was straight-forward and did not give me the run around like other dealerships, I would not hesitate to recommend Kevin and the rest of the Haldeman Lexus family to anyone looking for a car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Condescending and Ostentatious

by from Princeton, NJ |

My experience at Haldeman was quite an experience, on that I regret. I'm a late 20's business professional shopping for a Lexus GS 350, and I decided to stop by Haldeman. MY experience from the start was quite terrible. I asked the receptionist to speak with a salesman concerning a GS350 they had on the lot. The first salesman she asked looked my way, shook his head and walked away. I should have walked away at this point, instead I decided to stay. The second salesman ended up showing me the vehicle. I asked a variety of questions on the vehicle, mostly basic in nature such as MPG or AWD functionality, and the salesman could not answer the questions and kept stating "You would know better than me as you have researched the product" and was more of a passenger than anything else. Against my best judgement I decided to try to negotiate for the car, as I did like the vehicle. I started at 10% lower than the ask as a starting point. The GM refused to negotiate what so ever and I left. The following day I received an email thanking me and asking me to reconsider. I responded that I would be more than willing to negotiate but their prices were too high for the comparative market. The GM decided to respond back that their prices are in line with the market(untrue as other competitors were priced at the 10% figure), implying that I was being a ridiculous customer. None the less the whole experience was terrible. I assume that this dealer is use to high end clients and does not like to negotiate, especially with a younger clientele like myself. If you're looking to pay the sticker price and like a tablespoon of condescending attitude, by all means visit Haldeman Lexus.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service

by from Princeton , NJ |

Immediate service, easily accessed loner vehicle, service rep was polite and explained clearly what would be done and the work was done as promised.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Haldeman Lexus of Princeton responded to this review

March 16, 2015

Thank you for sharing your feedback, Patricia. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing outstanding service. We are glad that you enjoyed your time with our team. If you have other concerns, feel free to let us know. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Craig Estelle, Service Director


5.0 out of 5.0

Impressive dealership

by from Flemington, NJ |

Our experience was pleasant. Your salesperson, Jean Kathrada, went over the details well enough and we decided to purchase on the spot.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Haldeman Lexus of Princeton responded to this review

March 16, 2015

Harry, thank you so much for taking the time to write this review. Jean is great with people and focuses on what the guests needs. Our team will be pleased to hear about your positive experience. If you have any questions about your vehicle, please come back in to visit. Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Sincerely, David Dougherty, General Sales Manager


5.0 out of 5.0

Excellent service - earned a long-term customer!

by from Princeton, NJ |

My car was quickly evaluated and problems diagnosed. Michael worked hard to earn my business and make your services competitive. He went above and beyond with customer service and he has earned a loyal return customer!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Haldeman Lexus of Princeton responded to this review

March 16, 2015

Katie, thank you for writing this fantastic review and giving our dealership such an excellent star-rating. It is great to hear that Michael was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Craig Estelle, Service Director


4.0 out of 5.0

Vehicle Service

by from Lawrenceville, N.J. |

The service representative was very courteous. Also, he pointed out a problem with my vehicle that I didn't know about.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Haldeman Lexus of Princeton responded to this review

March 16, 2015

Thank you for the kind words, Martin. We are completely dedicated to providing quality service, and we are happy to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Haldeman Lexus of Princeton, we value our customers, and we look forward to seeing you on your next visit. Also, check out our Facebook and Twitter for exclusive deals. Sincerely, Craig Estelle, Service Director


5.0 out of 5.0

General Service

by from Ewing, NJ |

The door to door service of picking my car up at my office and delivering it back was wonderful. The gentleman that picks up my car is always friendly.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Haldeman Lexus of Princeton responded to this review

March 28, 2015

Nanette, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every guest with exceptional service, and I am extremely happy to hear that we were able to achieve this value with you. If you have any further questions about your vehicle, please feel free to contact us. Also, be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Sincerely, Craig Estelle, Service Director


5.0 out of 5.0

Professionalism and honesty equals a "Dunn" Deal

by from Levittown, PA |

Thanks Kevin for your honesty and fairness in purchasing our new Lexus RX 350. A smooth forthright discussion and closing made this a very positive experience. With your professionalism and sincerity you have done your Dealership proud, It's nice walking out with a deal in which you don't feel taken advantage of. Thank you for that John Brent

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Haldeman Lexus of Princeton responded to this review

March 28, 2015

Thank you, John, for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Kevin was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Also, like us on Facebook and Twitter for offers and updates from our dealership. Sincerely, Craig Estelle, Service Director


5.0 out of 5.0

Top shelf in every aspect!

by from Lawrenceville, NJ |

The Technology Specialist Nico was wonderful and explained everything in a very easy to understand way. The Finance Manager Kelly was just as knowledgeable and as easy to work with, and most importantly, the Sales Manager Dan made purchasing this fine automobile enjoyable!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Haldeman Lexus of Princeton responded to this review

March 28, 2015

Thanks so much for this great review, Maria. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, David Dougherty, General Sales Manager


(1-10 of 56 reviews)