Personal Auto Locator Service

Personal Auto Locator Service

711 Callahan Dr, Knoxville, TN 37912

Used 877-464-7831

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Average Ratings

3.0 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
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1-2 of 2 reviews
1.0 out of 5.0

Do not buy here!

by from Knoxville, TN |

DO NOT BUY A CAR HERE! They purchase a lot of cars with cosmetic damage and "fix" them up by using people who can't paint. They find the cheapest person around- one called super Dave and someone from Showroom Polishing (which I now see is an auto detailing place- real nice). History- found a car I liked but it was obvious the paint job was terrible. There were still scratches, they had painted over chips, and the paint didn't match. I was told they would have that fixed and they admitted it was a bad job. We scheduled a time to take the car back- they had it for TWO weeks. I called for an update and they said they had the same guy redo the paint work and it still wasn't right so they had someone else do it. They said it looked great once they got it back and they were "nice" enough to have someone bring my car to me... while I was at work. Of course while I'm at work I don't have the time to examine the car and once I did I noticed there were still some spots that didn't look right but at that point it wasn't worth the headache. Last week I saw that the paint was PEELING on the rocker panel. I called my salesperson- he avoided my call and had the service guy, Josh call me back. They said they would have it fixed. They then call the day after I take it in and say that I hit something and that is why the paint is peeling. I'm the one driving my car. I had not hit anything. You can clearly see where the paint work was shoddy because they painted over previous chips. They said it's my problem... summary- They do not stand behind their cars! They obviously could care less about repeat customers. Also- they list cars on their site with incorrect mileage. They have one listed with 13k miles and actually has over 18k and they haven't had it long enough to put 5k miles on it... they just want the "value" to look better than what it is.

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Customer Service
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Knoxville TN |

I have purchased 2 vehicles from P.A.L.S and they are AWSOME to work with. Adam has found me and my wife exactly what we wanted. I purchased a Dodge 2500 and my wife a Toyota Sequoia. Todd in the service department is always friendly and takes great care of our vehicles. My wife enjoys the pick up and delivery of service and the car is always brought back washed and cleaned. I can not say enough about how great they are. Thanks

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Customer Service
Buying Process
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Does recommend this dealer

Did make a purchase


(1-2 of 2 reviews)