Suburban KIA

Suburban KIA

1755 Maplelawn Dr, Troy, MI 48084

New 888-201-0830
Used 866-489-8304
Service 877-305-7995

We will beat any deal hands down! Honest Pricing and Quality Service Everday. MAKE THE CHOICE!

Average Ratings

4.1 out of 5.0
10 out of 13 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 13 reviews

Featured Review

5.0 out of 5.0

Simply Outstanding

by from Waterford, MI |

From the second that you walk in the door you can feel the energy this place has. Huge ceilings, tons of lighting, and a clean appearance all around. My salesman got up right away to greet me and did not leave my side until I was driving off the lot. The financing and paperwork were a breeze, and this wasn't the first dealer we tried to buy a car from. A+++++++

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Really Great Experience

by from Ferndale, Mi |

As a single female I often find it intimidating purchasing a car. In the past I've always felt as though I wasn't getting the best deal I could. I walked into this dealership simply looking for information and ended up walking out with a brand new Kia Sportage! Matthew, my sales associate, was very personable and knowledgable. What I liked most about my experience is that I never felt pressured into buying anything. He listened to what I had to say, gave me information about the car I wanted, and after the test drive I really fell in love with the Sportage. When we were talking about price he was able to get me the exact payment that I felt comfortable with. This is truly the first time I've walked away from a car buying experience and felt as though I got a great deal!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Knowledgeable and Patient

by from Waterford,MI |

This was a great place. I had a lot of questions and was very indecisive about what I wanted. My sales associate was Kristen and she was just so patient and knowledgeable. She put me at ease so I could logically come to my decision. I didn't buy my first day in,but I told Kristen I would be back. Because of my great experience I am now heading back to Kristen to finalize the deal.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Kristen Shultz sales agent

by from Troy Michigan |

Thank you for providing us excellent customer service. Your attention to detail and knowledge of the products made are buying experience very favorable. ...Their are lots of choices when buying a car. The the quality of customer care we received at Suburban Kia leave us no doubt that we will continue to be loyal customers and we will recommend Suburban kia and Kristen Shults to our friends and associates. ....

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I love this place!

by from Waterford,MI |

This was my first time in Troy Kia and I was very impressed. Everyone was very friendly and seemed happy working together. My sales person was Kristen. She was awesome. Super patient with all my questions and indecisiveness. Kristen seemed very knowledgeable yet kept it easy for me to understand. She showed me several options within my budget. I'm not quite sure what I'm going to get. But I told Kristen, I'll definitely be back to see her and my new Kia.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Bad data on the internet.

by from Oakland |

Found a car for sale from them on the internet, only 12,000 miles.... seemed like a good deal. They never got back to me via email with appropriate feedback. They DID send emails saying I was pre-approved, etc. which I found quite interesting as I had NOT provided my full name or completed a credit application. A day or so later I CALLED and was told that the car actually had 120,000 miles. I asked them to fix the online data. Not sure if it was a legitimate error or a tactic to generate inquiries.

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Suburban KIA responded to this review

April 29, 2014

Mark, we appreciate your feedback, as we realize that recently we did have incorrect mileage listed for one of our vehicles, which we apologize for and have since corrected. We strive for excellent customer service and complete guest satisfaction, so we would never intentionally mislead anyone by luring them in with inaccurate information. We would love to speak with you to learn what went wrong in our communications with you and work to rectify this situation. Please contact our Retail Operations Manager, Bill Godfrey at (248) 979-9000 to discuss. Thank you.


5.0 out of 5.0

Wonderful

by from waterford, MI |

Great Experience! I will recommend my salesgirl Kristen Shultz to everyone I know!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesome Dealership - Great Staff

by from Belleville, Michigan 48111 |

When my wife & I walked in the door we were met by Dave the Sales Manager. We went there to see about the value of our trade-in and I had no idea that we would not only do a trade-in but also a purchase that day. Dave assured us that he would do whatever it takes to complete a deal that day. Dave then turned us over to Tessa our sales person who was very helpful and brought us a vehicle to test drive. We were happy with the car but not exactly with the interior color. Rather than let us get away, Dave asked if he made it worth our while price wise and trade- in wise, would we consider that car. My wife and I went to lunch while Dave, Tessa and Cody from the finance department put together the deal. Dave was true to his word and gave us a deal that we could not refuse!!! So in one afternoon we did a trade and a purchase and it should be noted that I had to go back the next day with the title to the trade because we had no intention of buying that day. It was a pleasure working with a great team!!!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Saw on craigslist then called dealer

by from Fenton, Michigan |

never called never responded to phone texts.wanted information about car before the 40 minute car ride

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Does not recommend this dealer

Did not make a purchase

Suburban KIA responded to this review

November 19, 2013

Although this is not a review site for craigslist, I do apologize that no one got back with you. We do not accept text messages because this is a business and we operate using a land line. You are more than welcome to call us anytime at (248) 979-9000 and we would be glad to assist you.


5.0 out of 5.0

Loved It!!

by from Rochester Hills, MI |

I loved this dealership. It was very clean and open. My sales person Ryan was amazing. I will definitely be coming back and recommending friends.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Suburban KIA responded to this review

September 4, 2013

Thank you for the excellent review! We're glad that Ryan was able to assist you in getting into the vehicle of your choice, and we look forward to doing business with you again in the future.


5.0 out of 5.0

OUTSTANDING SERVICE!

by from Auburn Hills, MI |

First of all - THERE IS A KIA DEALER IN TROY! I worked with a quality & patient salesman. He was understanding, knowledgable & got me in a new Optima! I got financed super quickly. The dealership is in a great area! I'll be back. Go see Bill Godfrey in Sales!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 13 reviews)