Gates of Granger

Gates of Granger

12815 State Rd 23, Granger, IN 46530

Used 888-799-7042

Gates is the #1 seller of used cars, trucks, and SUVs in the Michiana area!

Average Ratings

1.0 out of 5.0
0 out of 2 people recommended this dealer.
Customer Service
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1-2 of 2 reviews
1.0 out of 5.0

CROOKS!!!!!!

by from Granger, In |

I have had my cars oil change at this facility the last four times of my oil change. I purchase with the oil change where i get my front end suspension and steering parts inspected and greased. My steering wheel was crooked and steered toward the right. I paid for an alignment. The car still pulled toward right. I called and took vehicle back in. They said they MISSED that idler arm was bad. I paid for and replaced. Had to take it back in for another alighnment. The service writer took it for a spin and came back and said i noticed you steering wheel still crooked. He said he couldnt tell me the issue hes not the mechanic. STILL did not fix issue. I then went in for my regular oil change. Again i paid for and had them check the front end suspension/steering. Not long after this i was driving about 20-25mph in town. My front ball joint broke and my vehicle slammed to the pavement. Thr fenders bent, wheel got jammed up in wheel well, and cant open my passenger door. It was a mess. So this is the same side the dealer looked at and said was fine. On top of that you are NOT supposed to do an alignment with bad ball joints. And they cetainly didnt say anything. If they do an alighnment it will go back out of alighnment once u start driving. I talked to general manager and basically he said it was my problem. Even though i had issues with that driving off and all the money spent to have the check front end everyoil change$$ General manager said he wasnt holding his mechanics accountable. And told me that i myself should of known they were bad. What is he talking about???? Im not certified!! Thats why i took it to them

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Customer Service
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Came in for service or repair

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Go somewhere else.

by from Granger, IN |

Basically the sales team made us sit there for 2 hours and still did not have a quote on our trade in vehicle. We went back the next day and still no qoute. We left and went to heart city Toyota the next day and had a trade in qoute within 15 min of being there and way higher than I would expect. Do not go to gates of granger! Owner needs to review how they do business especially the manager there. Harrison

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Customer Service
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Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-2 of 2 reviews)