Berglund Luxury Auto provides customers in Lynchburg, Roanoke and Christiansburg with an impressive selection of reliable, quality pre-owned vehicles. Our extensive used inventory includes certified pre-owned vehicles from BMW, Mercedes-Benz, Volvo and Lincoln, as well as vehicles from other top manufacturers such as Audi, Honda and Chrysler. Shopping for a used car can be difficult, but at Berglund Luxury Auto, we thoroughly inspect every used vehicle that rolls onto our lot to ensure our customers experience absolute peace of mind. For your next pre-owned purchase, visit the luxury brand dealer you can count on!
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Summary Statement: Excellent experience Comments: The day was hot and muggy outside, but the facility was a welcome relief from the weather. The salesman, Patrick, spoke with us until he understood what we were looking for and the amount we were comfortable spending. The inventory in the lot provided three autos that we considered. We drove all three; each one was ready to be driven with the interior already cool. The salesman stayed with us even directing us to roads that demonstrated the capabilities of the BMW we drove. He answered all our questions. We purchased the one we thought to be the best match relative to our needs and desires and drove home that Saturday evening. Monday evening we were bringing in paperwork to the dealer, the first opportunity to drive the auto since our purchase, and we discovered we had missed a significant requirement, the auto did not have a lumbar adjustment, which due to my wife?s neck and back surgeries, was a requirement. Had we realized that prior to our purchase we would have chosen a different auto. We returned to the dealership Monday evening, explained what happened and we were able to trade the auto we owned for two days and purchase the one with the required adjustment. We know the dealership was not obligated, but they treated us very fair. We were at fault for not recognizing the absence of one required feature prior to the initial purchase. The gentlemen in the financial department, Jeff, worked with us well past closing time to close the deal. When we arrived home Patrick called to inform us that we left our garage door opener in the car we originally. This was excellent service that we have not experienced before. My wife and I agree, Burglund Luxury Car made buying an auto a very pleasant experience, even if we our first choice was wrong. Thank you.