Nalley Toyota Stonecrest

Nalley Toyota Stonecrest

7969 Mall Pkwy, Lithonia, GA 30038

New 855-370-0833
Used 855-370-0833
Service 855-370-1566

It Has To Be Nalley!

Average Ratings

4.7 out of 5.0
48 out of 49 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 49 reviews

Featured Review

5.0 out of 5.0

Emergency Maintenance Services

by from Covington, Georgia |

On thursday morning, March 27, 2014, I noticed that my front driver's side tire was fast going flat due to a road hazard (nail).that I had noticed stuck in my tire. I immediatly telephoned Brian Kessler, my favorite Service Advisor at Nalley Toyota Stonecrest of Lithonia, Georgia, and he told me that he was at home and that it was his day off; however, he informed me to bring my vehicle in to Nalley Toyota Stonecrest of Lithonia and that his associate, Service Advisor Stephanie Burkhart, would take good care of me. I took my vehicle in and Service Advisor Stephanie Burkhart met me as soon as I drove in and rendered outstanding courteous service. An inspection of my vehicle showed that the tire with the nail in it needed to be replaced and also a a worn motor mount needed to be replaced. All of this work was done while I waited in the waiting rook, which was very clean and comfortable. I sincerely appreciate the outstanding maintenance work performed on my vehicle and the courteous and efficient service provided by Service Advisor Stephanie Burkhart.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Nalley Toyota Stonecrest responded to this review

April 21, 2014

Frank, Thank you for taking the time to let me know how your relationship with Brian helped you get service from my team. I am happy to hear that Stephanie was able to get the work you needed done while you were kept comfortable and that you were back on the road safely. Please continue to let Brian or any other member of the Nalley Toyota Stonecrest team know how we can be of assistance. Thank you, Kurtis Johnson General Manager

3.0 out of 5.0

Ms. Johnson

by from Lithonia, GA |

The purchase of my 2014 Avalon Hybyrd is my first purchase from Nalley Toyota Stonecrest. I received an invitation to come in to get a car wash and ten point inspection for my birthday. I had to call Service to get an appointment and was able to get one the day I requested. I arrived early to the service bay and wondered what type of reception I would receive. I was disappointed because I sat there for approximately 15 minutes before anyone acknowledged me. I am so used to the minute you drive into the service bay, service writers immediately coming to greet you. The washing of my car was an outside rinse through the machine. I do not think they should call it a wash. A wash to me is cleaning the tires and wheels, while vaccuming and cleaning the inside. And that is what I would call a birthday gift.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

lost all respect

by from Lithonia, ga |

If there was half a star .... I wouldn't give them that... but it forces you to select at least 1 star! I honestly was optimistc when I began my car buying journey this weekend. .... but i was quickly told I was being "unrealistic" with MY budget. Come to find out ... my budget was not only a reality ...but I found an even BETTER deal (across town I might add) AND they actually listened to my needs... delivering beyond my expectations!! When the salesman @ Nalley said "you know we're in Lithonia.... so we need to verify your title is authentic" I was done! Nalley Toyota Stonecrest is unethical, unprofessional and is not needed in this community!! Take heed hard working people of Lithonia and surrounding area.... run! Ms. Reality Checked

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Customer Service!

by from Lithonia, GA |

I felt very special when I purchased my new Toyota Camry SE. The sales staff and financial staff "rolled out the red carpet" for me. They are great professionals who know and do their jobs with joy and excellence. Nalley Toyota Stonecrest Staff, thank you for your excellent customer service!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

New Car Purchase plus Service History

by from Covington, GA |

Gareth was my contact for my purchase of a 2014 Avalon Limited on 8-29. I have purchased many cars from the 1960's through the present and I have never had a more pleasant person when buying a car than I did when working with Gareth. There was no hard pressure from him but he followed up with me on every question and request that I had and got back with me promptly. He was courteous, professional and just a very pleasant gentleman. A real asset to Nalley. The only reason for 4 stars instead of 5 during the buying process was during the closing process of the paper work. I already had financing arranged through USAA and had my electronic check in hand. I felt somewhat pressured to change the financing arrangement I had with USAA to go with a lender through Nalley. Don't care for pressure tactics. This was offered in order to get the extended coverage on the car and I am not saying it was a bad plan but not something I was interested in and this back and forth just prolonged what had been an otherwise most pleasant buying experience. Pat was the lady who helped my wife and I set up our blue tooth connections and worked with us explaining the Entune feature. She was very nice and extremely knowledgeable and she seems to love working at Nalley. Also, Mr. Smith helped with some of the paperwork and was very pleasant. I purchased a 2008 Avalon Limited with Nalley and all service has been done by them as will the 2014 Avalon. Also, my 1998 Avalon and my 1998 Lexus was serviced by Nalley. All of the service folks have been very good to work with. I have worked with Bryan in the service department previously and he has always been great so I was very happy when Nalley assigned him as my service manage for the 2014 Avalon. Overall a very good experience with this purchase through Nalley and I would recommend them highly.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Nalley Toyota Stonecrest responded to this review

September 10, 2014

Thank you for your kind review. It is our pleasure to be of assistance in helping you find your new Avalon. I apologize that you felt pressured to use our lender; we do want to be sure we provide you as many options as possible but do not want it to be the only solution. If you find you have concerns that Pat did not address with you, do not hesitate to let us know. Thank you, Kurtis Johnson General Manager


5.0 out of 5.0

Fair and EZ buying experience

by from Covington ga |

This is my 4th purchase from the wonderful Stonecrest team, and they serviced my '04 scion xa for 7 years! It is always good to see familiar faces I can trust to work with me in a fair and honest way. From purchase to service you really can't do better than Team Stonecrest!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Nalley Toyota Stonecrest responded to this review

September 10, 2014

Cindy, It is our pleasure to continue to be of service to you. I know you already know to let us know how we can be of service, but wanted to say it just in case! Thank you, Kurtis Johnson General Manager


5.0 out of 5.0

Great Customer Service

by from Stone Mountain, GA 30088 |

Brian Kessler is the BEST!!! He is professional, reliable and courteous. He gives 210% all the time. In fact, I only schedule with Brian.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Nalley Toyota Stonecrest responded to this review

September 10, 2014

Regina, Thank you for letting me know that Brian has been so trustworthy to you. We look forward to seeing you again. Best, Kurtis Johnson General Manager


5.0 out of 5.0

Great people is service department

by from Lithonia, Ga. |

Great service and very helpful personnel. Ready for me when I arrived. Explained what needed to be done. Work completed in time as gives.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Nalley Toyota Stonecrest responded to this review

August 28, 2014

Connie, Thank you for your five-star review of your recent service. It is our pleasure to ensure your satisfaction. Best, Kurtis Johnson General Manager


5.0 out of 5.0

great customer service received

by from Atlanta, Ga |

On August 14, 2014 I went to Nalley Toyota Stonecrest to get my camry serviced without an appointment and was met by Service Advisor Myles Hill who took me to his office and wrote up my order and I must say he's very knowledgeable about the services offered and took the time to explain. After waiting for about 20-30 minutes he came and got me to explain that the mechanics found 3 problems that needs urgent attention (leaking water pump, dirty cabin & engine filter) even took me to the mechanics' area to show me. I replaced the cabin and engine filters which will help giving me more miles per gallon for gas. I will be going back to replace the water pump. I've and will always continue to recommend Nalley Toyota Stonecrest for all your servicing and vehicle buying needs because of their customer service and knowledgeable staff. My one recommendation would be to offer coffee/water to customers while they and that's why I gave the facility 4 stars.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Nalley Toyota Stonecrest responded to this review

August 28, 2014

Thank you for letting me know how Myles' service helped to make you comfortable through your service experience. I am happy to have earned your trust and look forward to continuing to work to ensure your satisfaction. Best, Kurtis Johnson General Manager


5.0 out of 5.0

Provides great customer service

by from Conyers, GA |

I've always enjoyed my experience with the staff at the Toyota Dealership at Stonecrest. From the initial contact when making an appointment with Maggie at the front desk to my favorite service technician, Brian(he's been there since I started taking my car in for the past 5 years), I've always been totally satisfied. I consider the services have been outstanding and costs have been fair and reasonable.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Nalley Toyota Stonecrest responded to this review

August 20, 2014

It is our pleasure to be of assistance to you for 5 years and counting! I am happy to hear that you trust Maggie and Brian and hope that you will always let them know when we can provide you the kind of service you've come to expect from us. Best, Kurtis Johnson General Manager


5.0 out of 5.0

Purchase new car

by from Snellville, GA |

My sales associate Naval was friendly and knowledgeable. My credit and finance Went quickly and smoothly. All new features were gone over and they set up A special session for me due to my business hours. What a team!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Nalley Toyota Stonecrest responded to this review

August 5, 2014

Dottie, Thank you for letting me know that Neval made your buying process so easy for you and that you were fully aware about how to use all your bells and whistles! Please let us know how we can continue to be of assistance. Best, Kurtis Johnson General Manager


(1-10 of 49 reviews)