Walter's Audi

Walter's Audi

3210 Adams St, Riverside, CA 92504

New 888-252-1275
Used 866-828-2550
Service 877-717-5806

Where the lower cost of doing business helps you get a great price

Average Ratings

4.9 out of 5.0
89 out of 90 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 91 reviews

Featured Review

5.0 out of 5.0

Outstanding buying experience

by from Calabasas, CA |

First let me say that Jay Baik is a total professional and made this just an outstanding buying experience. I first made contact with the dealership based on an ad they had placed on the internet. Jay followed up with a call asking how he could help. No pressure, just a friendly call. After giving the car some more thought, I reached out to Jay via the internet the next day with some paramaters of what would make the car work for me, which included my trade. Jay called me back shortly said that he had good news and bad news. The good news was that they could make the deal within my parameters, the bad news was that I had to make the 80 mile drive from my house to Walter's Audi. Once there, Jay and I took the new car for a test ride, came back to the dealership and quickly took care of all the paperwork. It was just a pleasure to work with Jay. Everything he said was spot on and everyone I dealt with was very professional and efficient. I highly recommend Jay and the folks at Walter's Audi. Just a great experience.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Walter's Audi responded to this review

October 23, 2013

Philip, we could not agree with you more. Jay is a quality salesman and person, which makes him a valuable part of our team. We appreciate you leaving such positive feedback about him. Our team is dedicated to doing what we can to make our customers feel welcome and supported during their visits. When our customers come into our dealership, we want them to know we are a team they can trust. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Enjoy your new car! For exclusive news and deals, check out our Facebook page and Twitter feed for updates from the dealership. Regards, Walters Audi

5.0 out of 5.0

Great service

by from Corona,CA |

Overall I'd say excellent service. Mario Lopez was very friendly and most importantly listened to what our family needed and was able to accommodate us. I would highly recommend Walter's Audi for their great customer service and of course Mario Lopez for his great assistance.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Auid Q5 Pre Owend

by from Bakersfield, CA |

Outstanding service. I hunted high and low for a pre-owned Audi that fit my price range and had the options I was looking for. Walters had one on the lot that was about $2,000 cheaper than anywhere else I could find and they held it for me while I drove 6 hours to check it out. The service was excellent and buying process was very easy. I like it when I am not pressured into buying a car but instead they ask me what I want in a car and try to see if something they have fits. Julie was excellent in helping with the process and financing.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service

by from Irvine CA |

I had to bring my car in for my 45,000 mile service with Walters Audi and James Lovering not only was professional, he was friendly and informative. First, he greeted me with a smile and was very friendly. Next, he assisted me with my 45,000 mile service and provided some recommendations regarding my tires which will help make them last longer and that in the long run may help me save some money. I would definitely go back to James for all my auto related repairs or maintenance work. Thanks James!!

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best Customer Serivce, excellent experience

by from Bakersfield,CA |

Walters Audi provided the best experience i have had purchasing a used car. i had previously been to other Audi dealerships and other cars dealerships and i entered up purchasing from Walters due to the selection of cars available, which were excellent and in my opinion properly priced. We had done our research and knew what we wanted to pay. The Sales representative we had Julie Carter was hands down the best i have had, she was knowledgeable about all the cars we were looking at, very polite and easy to deal with and helpful with every step of the purchasing process. She made the process simple, professional and fun. i would go back to Audi again, as i have always liked their cars...and espically to the Walters Dealership.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Walter's Audi responded to this review

July 16, 2014

Every day we are striving to make finding the perfect car easier. Your experience at Walter's Audi is what we want for all of our customers. Thank you for your positive feedback regarding our staff, and Julie in particular. We appreciate you taking the time to share your thoughts. Please be sure to LIKE us on Facebook and FOLLOW us on Twitter for special updates and offers. Regards, Walter's Audi


5.0 out of 5.0

Special order A7

by from Upland CA |

We were very satisfied with the whole vehicle purchase process at Walter's Audi because of the personal interaction of their very qualified professional staff. Six months ago we knew we wanted an A7 TDI but were not sure of interior / exterior configuration, so we visited almost every dealership in Southern California - from Carlsbad to Santa Barbara. We found the color we wanted on an A5 in Santa Barbara and the interior leather & trim in an A8 Pasadena. We visited Riverside last; Walter's staff helped us order the exact configuration we wanted. We skipped European delivery and opted to follow "our A7" electronically through "the world wide web". We tracked factory order input, manufacturing, final inspection, transport to port and ship transport. We watched via live webcam the passage thru the Panama Canal. We watched the off loading in San Diego from Pepper Park. Walter's Audi staff made this possible by keeping us updated of every critical step along the way. Then Alejandro did an excellent job of explaining all the many features of our new car when we took delivery at Walter's Audi in Riverside. Payment was efficiently handled by Andy Bartoli. Mario Lopez initially introduced us to Walter's Audi then in his absence, Alejandro Ortiz did all the "heavy lifting" - two very well qualified salesmen - both exhibiting hallmark features of Audi's Kundenbegeissterung -Client Enthusiasm - Program. I would welcome the opportunity to work again with Alejandro Ortiz, Mario Lopez and Andy Bartoli when I'm in the market again for another world class automobile.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Walter's Audi responded to this review

July 10, 2014

Thank you for the glowing review and exceptional star rating! It is truly gratifying to hear that you had such a great experience here at Walters Audi. Offering our guests a quality car-shopping experience is one of our top priorities, and we do everything we can to support our customers in helping them find the perfect vehicle. I'm glad to hear that our team was able to assist you with your car purchase. We know that when we work together as a team we achieve more and it is wonderful that your visit reflects this. Please let us know if you have any questions or need anything else. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Walters Audi


5.0 out of 5.0

You'll get what you want!

by from Garden Grove, CA |

Originally I went into Walter's to buy a used Audi A4 on the recommendation of a friend. As a result of a slight mix up the car had already been sold. Fortunately, I had some really great help in getting into the car that I really wanted. Julie Carter & Chris Chavez bent over backwards to make sure I was taken care of. Had it not been for their hard work and perseverance I would have left extremely angry, but instead I left with a smile on my face and a new S4. I would highly recommend this dealer to anyone looking for an Audi.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Walter's Audi responded to this review

June 28, 2014

Congratulations on your new Audi S4. Our staff is committed to assisting our guests in finding the perfect vehicle. I am glad to hear that Julie and Chris were so helpful. Welcome to the Walter's Audi family and thank you for sharing your experience. Be sure to LIKE us on Facebook and FOLLOW us on Twitter for special updates and offers. Regards, Walter's Audi


4.0 out of 5.0

My Audi Detailing Experience

by from Riverside, Ca |

I took in my brand new Audi for detailing, without an appointment, and was taken in immediately by Angel Ortiz. He gave me an accurate estimation on the time it would take to detail my new car and kept his word as to the verbal estimation. I was very pleased with the service I received.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Walter's Audi responded to this review

June 26, 2014

Thank you so much for the positive feedback about our dealership! It is wonderful to hear that you had such a great experience at Walter's Audi. Angel exemplifies our commitment to customer service and we're glad that you had such a great experience working together. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Walter's Audi


4.0 out of 5.0

Very pleasant experience

by from Riverside, Ca |

Our purchase of our new Audi was one of the most pleasant car buying experiences ever. Our sales person Mario Lopez was very professional and help the process go smoothly. I would highly recommend Walters Audi.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Walter's Audi responded to this review

June 26, 2014

Thank you for sharing your great experience at our Walter's Audi. It sounds like Mario did an impressive job helping you find the perfect vehicle. I believe our staff is the best in the business. I am glad to hear that you agree. Congratulations on your new vehicle; welcome to the Walter's Audi family. Remember to like us on Facebook and Twitter for offers and updates from our dealership. Regards, Walter's Audi


5.0 out of 5.0

Great guy, amazing transaction

by from Westlake Village, Ca |

This dealership, In particular Brett McKinley, made buying a car a breeze. In what would be a difficult at best financing and buying situation that I am always intimidated by, Brett made it seamless. I was not close to this dealership and so it was even more challenging, or at least I thought. But it was by far the easiest, no pressure, pleasant buying experience I have ever had. I highly recommend using Brett McKinley to anyone as he was the face of this dealership to me and who made this so easy. The dealership itself was really clean and nice as well.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Walter's Audi responded to this review

June 23, 2014

Thank you so much for the great review! It's great to hear we were able to give you such a positive car-buying experience. Brett exemplifies our commitment to customer service and I'm glad he was able to help you. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Walter's Audi


5.0 out of 5.0

Walter's Audi and Julie Carter

by from Riverside, CA. |

Walter's Audi is a first class car dealership! A clean and presentable facility with many models, colors packages, etc to choose from. I was very impressed with my salesperson Julie Carter. She was knowledgeable and patient, as this was my first Audi purchase we took several hours going over the various models and accessories that would fit my needs. She was very personable, and I did not feel like she was just trying to sell me a car, but making sure she got me into the right car. A rewarding car buying experience for me, and I would highly recommend that when you go to this dealership to purchase a car that you ask for Julie Carter to be your sales associate.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Walter's Audi responded to this review

June 20, 2014

Jeff, Thank you for the fantastic review and the 5-star rating! We try to treat our guests like VIPs and we are happy to hear that you enjoyed the 'first class' car-buying experience we strive to offer. Julie really knows her stuff and she is very dedicated to making sure our guests find the perfect car. Congratulations on your new Audi and welcome to the Walter's Audi family! Be sure to LIKE us on FACEBOOK and follow us on Twitter for special offers and updates. Regards, Walter's Audi


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