MINI of Ann Arbor

MINI of Ann Arbor

3500 Jackson Ave, Ann Arbor, MI 48103

New 888-770-0509
Used 888-769-0344
Service 888-770-5859

Motor On

Average Ratings

4.2 out of 5.0
4 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews

Featured Review

5.0 out of 5.0

Highly Recommended!

by from Coldwater, MI |

My wife and I strolled in an hour before closing and the sales person already had the car we wanted to see pulled up the front. The sales person and retail manager were highly professional, very friendly, and low pressure. Then when we decided to buy less than 30 minutes before closing they gave every indication that they wanted to make the sale happen, even if it meant staying late. And while we were working with the retail manager, the sales person was out washing our vehicle by hand in the cold since everything else was closed! We got a great deal on the vehicle we purchased and service was not sacrificed one bit. I highly recommend Mini of Ann Arbor!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

MINI of Ann Arbor responded to this review

March 16, 2015

We thank you for sharing your positive MINI experience. Please let us know if there is anything further we can do for you. All the best, Jim Farkas General Manager

5.0 out of 5.0

Great Time Buying a Car

by from Brighton, MI |

We were very impressed with the people at Mini of Ann Arbor. Sue Wilk and CJ Johnson of the sales team were easy on the sales approach, but very enthusiastic about the vehicles. They made the car buying process so easy and fun. Sue found the exact car we wanted at a nearby dealer and had it delivered in a day. We had a good time with John in Finance as well. Overall we would recommend this dealership as a great place to buy a car.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

MINI of Ann Arbor responded to this review

May 4, 2015

We appreciate your business and your kind words. Please let us know if there is anything further we can do for you. All the best, Jim Farkas General Manager


1.0 out of 5.0

Worst Customer Service Ever

by from Ann Arbor, MI |

Worst customer service I've ever received from a car dealership. There have been numerous time when I didn't receive a call back from their service department regarding the work needed to be done on my car. Terrible, terrible, terrible.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

MINI of Ann Arbor responded to this review

April 28, 2015

We sincerely apologize that we did not meet your expectations during your recent experience with our service center. Our ultimate goal is to provide each and every guest a quality service experience; we have obviously failed to deliver this experience to you. I would appreciate the opportunity to follow up with you regarding the events surrounding your experience. Please reach out to me at your earliest convenience at jfarkas@germainmotorco.com. Best Regards, Jim Farkas General Manager


5.0 out of 5.0

wonderful experience

by from Ann Arbor, MI |

I can't say enough good things about everyone at the dealership. So helpful and friendly and you felt that they really cared about you. You could tell everyone loved everything MINI and it was contagious. Never felt pressured as I have at other dealerships. Just an all around fabulous group to deal with.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

MINI of Ann Arbor responded to this review

February 20, 2015

We thank you for sharing your positive MINI experience with others. Your kind words as is your business is greatly appreciated. Best Regards, Jim Farkas General Manager


5.0 out of 5.0

Fantastic place to buy a car!

by from Lansing, MI |

Just a fantastic experience all around! I leased a 2014 Countryman in May. Sales staff so wonderful during the process. It had to be shipped from England and Sue was so attentive with emails and calls with updates and also helped me track the car via the MINI website! Service department is excellent and they go above and beyond for their customers! I have never had so much fun buying a car!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

MINI of Ann Arbor responded to this review

September 10, 2014

We thank you for your business and your kind words regarding your experience with us here at MINI of Ann Arbor. Motor On, Jim Farkas General Manager


(1-5 of 5 reviews)