Kendall Audi Porsche Volkswagen

Kendall Audi Porsche Volkswagen

935 Gambell St, Anchorage, AK 99501

New 866-551-7259
Used 877-356-1946
Service 877-480-2526

Average Ratings

3.3 out of 5.0
2 out of 3 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-3 of 3 reviews
4.0 out of 5.0

Very pleased with service and shuttle accomadation

by from Anchorage, Ak |

So far dealing with your service dept., has been great. As a former service manager and service writer for Cadillac, i have been surprised by the lack of the service writers not reviewing suggested services at various mileages . I found from past experience a review with customer usually makes them happy, not to mention additional revenue. Thank you a satisfied customer

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Horrible Customer Service

by from Soldotna, Ak |

If you enjoy spending a lot of your money and getting ignored AFTER the sale then friend this is the dealer for you! Customer Service is extremely lacking at this particular dealership. I purchased a vehicle in Dec. 2013 form them and had a few questions I wanted to get answered, I have been bounced around by no less than three sales people and they do NOT respond to email or voice mail messages! when I do get a hold of an actual person they act aloof to my issues which results in another round of being ignored and NO follow up on their side as far as conflict resolution is concerned. Also purchased from their parts department, needless to say less than satisfied their too. Do not do over the phone sales or in person sales there. you will be bounced between parts and service to get your questions answered and if they have to; they will LIE to you to make you go away! "Credit card machine is broken" is the exact line they used on me. I had purchased a set of tires/wheels over the phone earlier in the day; then I asked a friend to pick them up for me later that day. when said friend came to pick up the tires they were informed that the credit card machines were broken and they could not take the tires unless they were paid for! let me point out that nothing was told to me earlier that day, nor should we forget that they had all my info in the computer, I bought a car from the dealer too, and all my credit card info!! Kendall recently acquired this dealership from the Morrison auto group in 10/2012 and I hope that things are just a bit screwed up there now. However I am ACTIVELY steering peopel away from the Kendall Audi/Porsche/Volkswagen dealership! Kendall may care but I know first had that Kendall Audi only seems to care about the commission! So if you enjoy being treated like less than a number please buy from this dealer

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Rignt on top of it.

by from Homer, Alaska |

Very good service on a Toyota T100 and I bought a Porsche in the 90s ( ok )

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Kendall Audi Porsche Volkswagen responded to this review

December 12, 2013

Thank you for taking the time to share your feedback. We look forward to being able to help you find the perfect vehicle.


(1-3 of 3 reviews)