Russell Barnett Ford of Tullahoma

1106 E Carroll St, Tullahoma, TN 37388


Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 48 reviews
5.0 out of 5.0

Great Service

by from Tullahoma, Tennessee |

An outstanding team. Consideration to the customer is always demonstrated.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Russell Barnett Ford of Tullahoma responded to this review

March 25, 2016

We are more than glad to be of service, Paul. Drive safe, and we'll see you on the road.


5.0 out of 5.0

A Great Place to Buy a Car.

by from Tullahoma, TN |

Great work by everyone involved. The staff was patient with me, did not try to force me into buying. The sales team helped me balance the features that were important to me with the cost. The service staff was efficient and accurate at preforming the minor repairs that were needed to make my car as perfect as possible.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

better than i expected

by from Beersheba springs, Tennessee |

I had a 2011f-250 that since I retired from farming I had no use for it so I wanted to trade for a gas saving used car.I didn't want to pay any difference.The salesman Jason understood immediately my needs and gave me a deal better than what I expected for a 2012 totally loaded fusion.

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  • Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Russell Barnett Ford of Tullahoma responded to this review

February 3, 2016

We appreciate your response, David! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


5.0 out of 5.0

friendly service

by from Wartrace, TN |

everyone was extremely polite and the service was top notch.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great and friendly service

by from Tullahoma, TN |

I purchased a 2015 Ford Focus and the service was great, they worked with us to get our payment to what we were paying for our used car and the staff was very helpful with that, I would definitely go back in the future!

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Russell Barnett Ford of Tullahoma responded to this review

January 29, 2016

Thank you, Robyn, for the glowing review! If you ever need help, just give us a call. Enjoy your new Focus!


5.0 out of 5.0

great customer service

by from Tullahoma, Tn |

was very satisfied with my oil change ..................................................

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Russell Barnett Ford of Tullahoma responded to this review

January 11, 2016

We are happy you had such a positive experience with us, Tammy! We appreciate your review and hope we can continue serving you for many years to come.


5.0 out of 5.0

Great Service

by from Tullohoma, TN |

They gave really good customer service. For example, they have me many choices to choose from.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Russell Barnett Ford of Tullahoma responded to this review

December 6, 2015

Justin, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. We appreciate your review of our team, and the staff here at Russell Barnett Ford of Tullahoma look forward to further serving you in the future!


5.0 out of 5.0

Outstanding service!

by from Tullahoma, Tennessee |

Roger, Service Mgr., was extremely polite, helpful and friendly. The service dep't. checked over my Lincoln while doing the service I brought it in for and found everything to be alright Only added thing was two turn signal bulbs instead of the one I knew was out and they replaced both bulbs to that my turn signals would work correctly. I always bring my Lincoln to your shop because of the outstanding customer service that your service dep't. provides. They never make you feel like you are a bother and I truly believe they, all of your people in the service dep't. believe in customer service and that customer's are number 1. If I was still teaching companies about customer service, your dealership would be a company that I would refer to as heads above many of your competitors.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

The Works_Courteous Staff

by from Tullahoma, TN |

2014 Ford Fusion Oil, lube, service, rotation Treated exceptionally, as usual. *no 'Next Service' sticker placed on windshield*

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Russell Barnett Ford of Tullahoma responded to this review

November 22, 2015

Thank you for your kind words and review, Patrick. Hope you're enjoying your vehicle, and as always, drive safe!


5.0 out of 5.0

Russell Barnett treats you like family

by from Tullahoma, TN |

Anyone who has serviced my car has always been friendly, courteous, professional, and very knowledgeable. I like to look at the new and used car lot while my car is being serviced. Even though everyone knows I am not interested in buying another car at this time they gladly answer my questions. Russell Barnett Ford considers customers as part of their family and they really mean it.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 48 reviews)