Arroway Chrysler Dodge Jeep Ram

Arroway Chrysler Dodge Jeep Ram

140 Bedford Rd, Katonah, NY 10536

New 888-365-6133
Used 888-322-8193
Service 855-734-5219

Average Ratings

3.0 out of 5.0
2 out of 4 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-4 of 4 reviews
5.0 out of 5.0

Can't Judge a Book by its Cover

by from Pound Ridge, NY |

I cannot speak to buying a car at Arroway, but I can speak to their service department. Today when you first drive in, Arroway's brick and mortar will not impress you, but that will soon change when they move into their new facility not too far down the road. What will impress you is the Head of their Service Department and the mechanics that work on your car. He took time to listen to my problem unlike others who just write something down on a piece of paper and tell you take a seat in their waiting area. As a matter of fact, he went out of his way and told me that certain ?recalls? were on my jeep even before I received the recall letter in the mail. He also noticed that my vehicle inspection was coming up. Taking that one extra step; taking care of the recalls and my vehicle inspection saved me not one but two trips. I would highly recommend Arroway?s service department and staff ?I was in and out in no time and even more important they left the inside of my car as clean as when I gave it to them?no dirt and grime on my steering wheel or seats and all the problems I encountered and those I was unaware of were addressed in a professional manner. I will look forward to visiting them in their new home in the not too distant future should the occasion arise at which point I suspect I will give them 5 stars for the new facility.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Somers ny |

I hfound arroway to be excellent in the lease of my grand cherokee. After 4 months of leasing the car it had an issue and of course on a Sunday when no one is open. The car was towed to their service department and I was shocked that I receive a call from the service department Monday at 7:45 am. As far as I am concerned that is great service. Looks like it is a minor problem and I am so happy that it is being taken care of so quickly. I love this suv so far and the convenience of a dealership close to home that understands the importance of customer service makes it even better.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Horrible experience

by from katonah |

Just plain horrible from the start. I thought I would just work with them since they are local but NEVER again. From them saying they had the car with what I wanted, then then getting in the car with the options, then dealing with the problems after with Scott and his people. Trust me, go some where else.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Not worth the drive to Arroway

by from Port Chester |

So if you are thinking about using Arroway for your next car purchase DON'T!!! Unless you feel like being left holding the bag. I purchased a vehicle from Scott and the delays he took to process the deal were extraordinary and in the process I had to pay an additional payment on my trade in which would have been covered in the deal except for the horrible delays. He failed to reimburse me which he owes me and refuses to answer my calls and emails. They are not registered with the Better Business Bureau. The deal was no where near a steal and the vehicle spent 6 weeks in service (at another dealership) because of the total lack of a regular inspection prior to the sale as this was a used vehicle. Absolutely stay away from this dealership!!!!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


(1-4 of 4 reviews)