Rick Case Volkswagen

Rick Case Volkswagen

3520 Weston Rd, Davie, FL 33331

New 888-691-1840
Used 888-681-7102
Service 888-632-5241

World's Largest VW Dealership!

Average Ratings

2.3 out of 5.0
1 out of 3 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-3 of 3 reviews
1.0 out of 5.0

Horrible service

by from Orlando, FL |

Worst service I could have ever imagined. The head carsalesmen lied about how much they were going to bring down the sticker price & then the finance manager just made up a number for my monthly lease payment that ended up being almost $200 difference from what I was actually charged. It has also been 3 months since I purchased the vehicle & they still havent sent me my permanent tag & license plate. I've had to be issued temp tags twice & they have screwed up the registration 3 separate times by claiming that my car has been 3 different colors. Horrible business practices with incompetent employees more worried about selling a high volume of cars than even decent customer service.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Big 0 for Rick Case VW Worst experience Deceptive

by from Ft lauderdale |

Don't believe their line of "best price guaranteed"' even if you've gone back and forth with emails and text. I drove an hour to go to this dealership because I was "assured" they could beat my best deal at the identical criterial only to be informed they needed $500 more down and $15 more a month. I was furious but cornered because the other dealer sold the one I had on hold within hours after I released it. Rick Case even sent me a bill for "extra licencefees" until I sent an email to the GM. He never even responded but had customer service call to say they we're "sorry". Big Freeaking deal! They could care less about the customer........ They are only interested in getting you in to swindle you. Lbw

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Customer Service for possible purchase

by from Coral Springs, Florida |

Even though I did not make a purchase, I found the sales group to be great in follow up and attention to detail for my needs. I will be looking further at the inventory Thanks

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


(1-3 of 3 reviews)