Reviews
They forgot to replace my wipers.
They forgot to replace my wipers. Front and back Everything else was good Let me know how it was going Facility was clean. Cashier was efficient.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service.
Excellent service. Everybody is professional and caring. Assessment was done quickly and professionally. Repair was conducted with no delays. The main desk personnel was friendly and super supportive.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent.
Excellent. They were fast and did a good job. My only complaint is this review requires twenty five words. That is disrespectful to my time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They will steal your valuables that you don't pay close
They will steal your valuables that you don't pay close attention too. I bought $10 customized tire valve caps, had them on the car. The next day after our service appointment, I noticed they were replaced with basic tire valve caps. They also ripped one of my leather seats. Will never go back.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
BT, I'm terribly sorry, but we can't determine who you are by just the intitials, BT. I've asked my general manager and service manager and none of the items you mention have been brought to either of their attention. Would you email me more information at pwolhar@easthillsjeep.com? Thank you in advance. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Excellent service.
Excellent service. Pleasant staff. Performed all service as requested. Highly recommend dealer service. Justin is a great service advisor! That says it all. Thank you.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Robert, Thank you for servicing your Subaru with us and for writing what you did about Justin. He's a great guy and I know he will appreciate your comments. We wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Great service on time And always honest they have the
Great service on time And always honest they have the best customer service team I hav ever worked with they always give pop me a great feedback on my auto
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Joel, Thank you for servicing your vehicle with East Hills. We appreciate your business and we wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Everyone very nice and helpful.
Everyone very nice and helpful. Explain all repairs and updates to car. Easy to get appointment. Easy to drop off car and pick up. Nice lounge to wait in.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Garry, Thank you for trusting us when servicing your vehicle. We appreciate your business and we wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
I purchased an Ascent there about 4 and a half years ago.
I purchased an Ascent there about 4 and a half years ago. All was awesome at the time. I wanted to trade in that vehicle for a newer model. Was not happy with the deal so I canceled the car. They promised a refund of my deposit in two weeks. Here I am almost two months in and nothing with no phone calls in return about the refund. Horrible customer service. Run don’t walk to another dealer. This one is horrendous!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear Scerda 1975, This is the first I’m hearing of this. I apologize for the delay in returning your deposit. I will see to it a check is cut – if it hasn’t been done already – and I’ll get it sent to your home immediately. Thank you for letting me know. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Service administrator was informative and kept me current
Service administrator was informative and kept me current thru the service visit. Intake was quick, exit was efficient, service area well maintained, and the team was very accommodating.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Steven, Thank you for servicing your vehicle with us. We appreciate your business as well as your kind remarks. We wish you all the best. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com
Everyone was attentive, polite and made me feel welcomed.
Everyone was attentive, polite and made me feel welcomed. They listened to what I said. They were efficient and keep me updated on what was needed and what was being done. Wonderful people!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Benita, Thank you for trusting our team with your vehicle's service. We truly appreciate the opportunity and we wish you all our best. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com