Sound Auto Wholesalers

Sound Auto Wholesalers

14 Frontage Rd, East Haven, CT 06512

Used 888-903-6532

Average Ratings

4.7 out of 5.0
13 out of 14 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 14 reviews
1.0 out of 5.0

terrible customer service

by from Fairfield,ct |

I bought a 2011 Ford Fiesta the car seemed perfect until I drove it some more. They would take the car and not repair what was wrong but instead say there wasn't anything wrong ... They didn't keep there word in anything they did. Didn't return any of my calls.. Everytime I called no one was interested in helping. Definitely don't recommend

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Customer Service
Buying Process
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Complete customer satisfaction

by from Guilford, CT |

Recently purchased an Audi Q7 at Sound Auto. Great quality car in pristine condition at a very fair price. The staff was exceptional to work with as professionals and provided a very friendly atmosphere. During the warranty period they provided immediate and complete service. They keep their word and are very honest people, which is a rarity today. My wife was equally impressed with the staff and satisfied with the buying experience there. I would not hesitate to recommend Sound Auto to anyone in the market to purchase a vehicle. My warranty has expired but I intend to continue to have my Audi serviced there because of their quality professional technicians and most importantly because I trust and like the entire staff. Dan has continued the exceptional integrity that had been the hallmark and tradition of his family's Merriam Motors.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Terrific experience! Noel and David are great!

by from East Haven, CT |

We had a terrific experience today buying a used Ford Escape from Sound Auto! We have always driven older, inexpensive, bought-for-cash cars, and never financed, but we really needed something newer and more reliable. I was a little nervous about the whole process, but Sound Auto made it very comfortable and easy. Noel met us right when we got there and was so welcoming and no-pressure. We had identified the car we wanted in advance online, and he basically handed us the keys for a test-drive. When we got back from our test-drive, Noel made the whole application process incredibly easy, and was a delight to spend time and talk with. David was so terrific and knowledgeable to work with in terms of finalizing financing, warranty, paperwork, etc. We would absolutely do business with Sound Auto again. A wonderful and friendly team, a no-pressure environment, and a great inventory of a range of cars that could meet the needs of many budgets. Thanks, Noel and David - we are loving our new-to-us Escape!

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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Looking for a car?

by from North haven ct |

Sound auto is the place to go! Just bought a great Subaru Forester. They were kind, compassionate , understanding and fair! We got a great deal . I love my car! Thank you Lisa!!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Nice experience

by from North haven ct |

Enjoying 2011 Hyundai Sonata great experience dealing with Sound Auto staff no pressure from salesman and David the Finance Manager made everything simple. Will recommend to friends and family.

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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Wonderful People. Friendly, Knowledgeable, Honest

by from East Haven, CT |

The sales team is as great as their boss, a third generation auto dealer who knows the value of his customer's satisfaction. Fair prices. Repair facility on site. A dealer warranty and a welcoming, friendly atmosphere. I highly recommend Dan and Noel and Lisa and Dave.

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Customer Service
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Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good place to buy a used car!!

by from Vernon, CT |

I haven?t bought a used car in over 30 years and even then, I bought it from a friend. However, I needed to pick up a good used car for my daughter and had a limited budget to work with. I was a little concerned buying from a used car dealership given all the horror stories that I?ve heard but, I got very lucky. We purchased a 2006 Subaru Legacy from Sound Auto Wholesalers in April and it has worked out great. The purchase process went very smoothly. We worked with Dan and Tyler to buy the car and they made the process very easy. We did have a minor issue about two weeks after bringing the car home however, and got to test the 30 warranty. When I explained the situation to Tyler, he told me to bring it down so they could check it out. As it turned out, they had a small repair to make but could not do it while I waited so they offered me a loaner for a couple days while the car was being fixed. Nick took care of the problem and we have had no problems since. I was very impressed with the entire staff at Sound Auto Wholesalers and if I find myself in the market for another used car, I am going to give them a call first. They run a first class establishment there with a friendly, no-nonsense staff that I would gladly do business with again if the situation presents itself.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

This is the best used car dealer I've fiund

by from Milford ct |

Great prices. More importantly good cars. I just purchased a used ford F150 from these guys and they were great to do business with. The treatment I received was top shelf. I'd recommend anyone

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Not Applicable
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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Did you hear??? Sound---where cars abound!!!

by from East Haven, CT |

Thank you to; Lisa, Dan, Dave & Nick I needed to trade in my car which I had for 7 years and loved to death. I perused their site and decided to go check out a car that caught my eye and budget. Well, when I got there I had no interest in the car I went to see but was immediately attracted to the Acura next to it. Lisa came out and from the moment I met her, I knew I was going to get my car there and from her. NO pushy attitude or overwhelming feelings-she was down to earth and I felt so comfortable with her. Took the car for a ride with the agreement I'd have it back on the lot before they closed. The trade in offered for my car was exactly what I wanted. The attention from the service department was astounding as was the gentleman who handled all the paperwork. The next day I had my car. Their lot contains the right amount and variety of cars well within agreeable prices which are reasonably negotiable. I also found parking to be convenient and easy. In the past I have leased or purchased cars from dealers and had to spend at least half a day waiting for paperwork to be prepared. In this case everything was ready and completed within an hour. It was such a nice feeling to pull in and see my newer car sitting in front waiting for me. I didn't think I could ever adjust to going from a mid sized convertible to the Acura but let me tell you I adjusted quickly and am soooo happy to have made the change! The office environment is open and everyone who works there is friendly, helpful and makes you feel welcome and comfortable. I am so happy Sound has come to this area and I wish them many years of terrific business and advancement. To me, Sound is like walking into a Mom & Pop business...you feel like you're with family. In these tough economic times it's great to have their business in this area and to know that honesty exists with them.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

This is the best place to buy a used car

by from West Haven, CT |

I have to tell you I have bad experiences in the past buying a car. I want to compliment this dealership because this was the best experience I've every had. I spend a lot of time searching the Internet for a used Audi A4. I found one online at this dealership that looked good and seemed to be very well priced within the budget I had. I called and spoke to Lisa the sales manager and made an appointment for a test drive. When I arrived the car was parked in front of the dealership. It drove very well. The car was everything they said it was. They showed me the carfax report which was on their website - it was a one owner car and was never in an accident. I wound up making the purchase. The entire process was very smooth. They were very nice to deal with. Now that I've had the car for almost 3 weeks I can tell you that I am very pleased with it. I have already recommended a friend to Sound Auto and wanted to post this review to let everyone know how happy I am. This the THE place for used cars.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


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