- Service & Repair
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by Indy from Indianapolis, IN |
We had a great experience with Chris Hutchinson, salesman with Kerry Mazda/Volkswagen. My husband, daughter, and I drove to Florence, Ky from Indianapolis (approximately a two hour drive) to look at a VW Jetta that was located at another dealer in town. However, the salesman at that location did not seem interested in selling a car since he leaned against one of the cars the majority of the time we were looking and did not say much. Once we left that lot, we ended up finding out about an auto tent sale occurring at the racetrack. Thus, it was like a breath of fresh air when we drove into the entrance and was immediately greeted by Chris Hutchinson whom pointed out the parking area, and then stated that he would meet us there and walk over to the cars in order to assist us. He was exuberant and very knowledgeable about the cars he showed us. Additionally, his manager was also very helpful and personable. Both of them took their time with us until we found the car we finally purchased. The entire transaction was not complete until after 11:00 pm. The only issue I had, and the reason for the four stars versus five under "Buying process," was that a temporary tag was not placed on the car, which we did not notice until we were too far from the dealer to turn back (we were driving back to Indianapolis). The late hour was probably adversely affecting everyone's observational skills. Unfortunately, my daughter is unable to drive the car until Kerry mails the tag. Overall, we had a great experience due to the professional and caring manner that Chris, his manager, and the rest of the Kerry staff went about performing their job. Thus, the end result was a car sold and a win/win for all involved.
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Shopped for a used car
Does recommend this dealer
Did make a purchase