Al Serra Volkswagen

(5.0) 5.0 14 Reviews

1580 Auto Mall Loop, Colorado Springs, CO 80920


Average Ratings

5.0 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 14 reviews
5.0 out of 5.0

Great Service

by from Colorado Springs, CO |

Always a pleasure to do business with this location. I have a 2013 VW Jetta on lease, that expires in August 2016. I will contact the dealership about another lease.

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  • Customer Service
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    Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Not clear on desired info

by from Colo. Springs, CO |

Very satisfied with service department. From the time dropped the car off I was kept informed as the problem and repairs needed.

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    Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Al Serra Service Experience

by from Colorado Springs, CO |

It was simple to schedule a service appointment on the dealer's website. Dylan, our service rep, kept us updated daily on the status of the repair. He understood our concerns with what was wrong with the car and recommended repair solutions. Overall, very satisfied with the service and professional approach.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service review

by from Colorado Springs, CO |

The staff at Al Serra VW was extremely friendly and professional as always. The service specials are always a great value and those are reasons I always come back to this dealership.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Wayne Provin

by from Colorado Springs, CO |

Battery replaced and vehicle checked completely satisfied with services and will continue to do my services there

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    Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Outstanding Service Experience

by from Colorado Springs, CO |

As always, my service experience was outstanding! Tina scheduled me for the exact date and time I requested, and on the day of service, checked me in quickly. She explained all the work that was to be done, and kept me updated through the process. The time I was quoted for the work was exactly how long it took. Tina explained all work performed, and returned my car to me in perfect condition. She also followed up via e-mail to make sure everything was ok with the car after the service. I also received a phone call as a follow up. It is always a pleasure to work with everybody at Al Serra VW!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Install Turbo

by from Colorado Springs |

They have always do done good work! It's too bad they must charge me. Ha Ha!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Tony Martinez

by from Colorado Springs |

Al Serra VW is outstanding! Great customer service and they always provided me with updates as my vehicle was getting work done.

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    Buying Process
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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

2014 VW Beetle Repair

by from Peyton, CO |

Al Serra VW handled the repair quickly. They provided information to have the vehicle transported to the dealership. They tested the vehicle and ordered the part. Very satisfied.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Warranty repair

by from Colorado Springs, CO |

I had made an appointment to get my driver side mirror repaired because the heating element had stopped working nights. I brought my Jetta in early and my service advisor met me with a smile and a handshake and said he would keep me posted on the repairs. Much to my surprise, he called that same day and related the repairs were completed. Not only was the repair completed a day early, but he also met me at the cashier to help complete the paperwork. It was a great experience.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 14 reviews)