Bobby Ford

Bobby Ford

1200 N Hwy , Richwood, TX 77531

New 855-296-3780
Used 855-208-5571
Service 855-519-6693

Average Ratings

2.0 out of 5.0
0 out of 1 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1 of 1 review
2.0 out of 5.0

After sales conduct does not match sales conduct

by from Southern Brazoria County, Texas |

After showing up and being told that there was a long wait w/o an appointment to get my first oil change, I made an appointment for the same time the next day. The next day, I arrived at the scheduled time and completed the paper work with the same person that I had made the appointment with only 24 hours earlier. Then I began to wait ...... and wait and wait. After forty minutes, my vehicle had not even been moved to a service bay. I was not told how much longer I would have to wait or why there was a delay. (This is not a like a doctor's office where emergencies can impact the schedule.) Since it was approaching lunch, I did not want to wait into the afternoon, I retrieved my vehicle without anything being done to it. And what else is new?

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


(1-1 of 1 review)